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We just returned from a "Romantic Danube" cruise. It was a total misrepresentation by Viking Cruises. The Danube water level is at the lowest it has been since 1933. Therefore the ships cannot sail. Instead we were bused from city to city spending less than 1/4 of the week on the Danube sailing. The description touted the beautiful scenery onboard the ship while sailing. Never saw it. Some of our excursions were cancelled (oh, we will refund your money for cancelled excursion). The most disturbing part was that Viking knew about this for 1-2 months and did not notify us thereby not giving an option to change our cruise. They sent an email the day after we landed in Europe alerting us to the possibility that we may have to take buses at various places on the Danube due to the low water level. Couldn't change the cruise at that point. We contacted Viking upon return and their response was a slight discount on our next cruise. That is worthless as we will never take another cruise with Viking. Viking is unethical and dishonest - their decision to delay notifying their customers is despicable.

Viking Danube cruise - Don't Go!

Viking Jarl Cruise Review by BSORLO

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Trip Details
We just returned from a "Romantic Danube" cruise. It was a total misrepresentation by Viking Cruises. The Danube water level is at the lowest it has been since 1933. Therefore the ships cannot sail. Instead we were bused from city to city spending less than 1/4 of the week on the Danube sailing. The description touted the beautiful scenery onboard the ship while sailing. Never saw it. Some of our excursions were cancelled (oh, we will refund your money for cancelled excursion).

The most disturbing part was that Viking knew about this for 1-2 months and did not notify us thereby not giving an option to change our cruise. They sent an email the day after we landed in Europe alerting us to the possibility that we may have to take buses at various places on the Danube due to the low water level. Couldn't change the cruise at that point.

We contacted Viking upon return and their response was a slight discount on our next cruise. That is worthless as we will never take another cruise with Viking.

Viking is unethical and dishonest - their decision to delay notifying their customers is despicable.
Viking Cruises, Community Team has responded
Thank you, BSORLO, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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