We picked this cruise because we are loyal repeat customers, but no longer. It was such a disappointment. The crew were rude and room had no air conditioning. The staff did nothing to help us, the higher up we went with our concerns the worse we were treated. We finally had to get wifi off ship and have the main company help us with the issues. It was so stressful. Many others aboard had similar troubles, poor food, rude comments from staff, poor communication and no maps or names to go with the scenery around us. The ship looked old, dirty and dated and lacked the water equipment they had advertised. With no flippers available, we got stung by sea urchins and cut up on coral. The cruise director said it was our fault for not packing flippers, but the advertisement for this particular cruise promised flippers available for "all". The food was so recycled, it became a bore after the third day. Lots of dry bread at dinner, bread pudding the next day, of course. Very sad experience, last sail for us with this company.