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Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted. After I intervened I was accused of assaulting the aggressor and the head of security called the police to arrest me, the French police found me to be innocent of assault. To add insult to injury I was forced off ship, leaving my family alone and having to make my own way home from a foreign port, the tears of my distraught daughter and objections from other passengers had no effect on the crews decision to abandon me. After I was forced from the ship my family were refused food and drink ( even though the cruise was all inclusive) as management explained I was the registered card holder and I was not present! My family were treated very poorly after my departure and made to feel like criminals, they were openly talked about by the head of security and monitored constantly. Tui have not tried to contact me since abandoning me, they obviously do not care about my well being or safety. Bad customer care to say the least!

Treated Terribly

Marella Explorer Cruise Review by AntonyWood2018

10 people found this helpful
Trip Details
Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted.

After I intervened I was accused of assaulting the aggressor and the head of security called the police to arrest me, the French police found me to be innocent of assault.

To add insult to injury I was forced off ship, leaving my family alone and having to make my own way home from a foreign port, the tears of my distraught daughter and objections from other passengers had no effect on the crews decision to abandon me.

After I was forced from the ship my family were refused food and drink ( even though the cruise was all inclusive) as management explained I was the registered card holder and I was not present!

My family were treated very poorly after my departure and made to feel like criminals, they were openly talked about by the head of security and monitored constantly.

Tui have not tried to contact me since abandoning me, they obviously do not care about my well being or safety.

Bad customer care to say the least!
AntonyWood2018’s Full Rating Summary
Enrichment Activities
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Ages 7 to 9
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