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We chose this cruise for two reasons, the itinerary and to try this new ship bought by Azamara. We have traveled on Journey and Quest multiple times and loved them all. In fact, before boarding this cruise, we had the week before cruised on Journey doing the Norwegian Fjords. That cruise was exceptional. The Pursuit was a huge disappointment. Our main complaint was a constant tapping noise along with an intermittent foghorn sound in our room. Our cabin, 8058, was torn up for the good part of two days with the ceilings and walls taken apart. The tapping sound was partially eliminated, but since techs were not ever in our room when the foghorn sounds appeared, this was never solved. They didn’t know what it was causing it. However, we were never contacted by guest relations to ask how we were surviving what I deemed the “insane asylum with good food” even once. Several other passengers suffered similar noise problems and complained. We discovered a few days before the end of the cruise that the foghorn noise was an air conditioning problem. If we turned the AC off and then back on, the noise went away temporarily. We had to do this multiple times a night. I suffered headaches from lack of sleep and while the ports were great, my enjoyment of them was thwarted. We were told there were no suites for us to move,although one day when our room was in shambles, they gave us a balcony room to rest in. Later, friends also with noise problems told us they had been moved to a Spa Suite. Hmm. We were happy for them, but they were at Explorer level, and we are Discover+ with 2000 points. Selfishly we thought we should have been given priority. In fact, on this cruise, we received NO advantage for our loyalty. We didn’t even get an invitation to the CC meeting for the first time although we signed up it. The laundry and internet minutes we received were the same as our continental suite provided. We have never felt so ignored or unappreciated on an Azamara cruise before. Service by wait staff and room stewards were wonderful as usual. The dry cleaner shrunk my pants so they are now too short. Food was good and we thought the entertainment was at times great. We met with the guest relations manager to express our disappointment and sleep deprivation before the cruise ended and he said he would report it. Wow, thank you. When I mentioned my dry cleaning- which I had gotten back the day before- he said I should have reported it. I said I just did. Nada. I asked what he could do about lengthening my pants (which I had on at the time so he could see) and all I got was a blank stare. Maybe he was overwhelmed, but he underwhelmed me. I let him know that for the first time ever I would be leaving a negative review. Also, small thing, but the movies they showed were mostly for children on a cruise with few children. And they repeated several times each on this cruise. Pay movies were not available as they are on Journey and Quest. We have eight more Azamara cruises booked (excited about Africa and Japan) but happily none of them are on the Pursuit. I am sure they will work the problems out, but until then, we will avoid this ship. If we receive any positive response to our nightmare that cost well over $20,000, I will post an update.

Very noisy cabin- sleepless nights

Azamara Pursuit Cruise Review by TeresaB

3 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Baltic Sea
  • Cabin Type: Club Continent Suite
We chose this cruise for two reasons, the itinerary and to try this new ship bought by Azamara. We have traveled on Journey and Quest multiple times and loved them all. In fact, before boarding this cruise, we had the week before cruised on Journey doing the Norwegian Fjords. That cruise was exceptional. The Pursuit was a huge disappointment. Our main complaint was a constant tapping noise along with an intermittent foghorn sound in our room. Our cabin, 8058, was torn up for the good part of two days with the ceilings and walls taken apart. The tapping sound was partially eliminated, but since techs were not ever in our room when the foghorn sounds appeared, this was never solved. They didn’t know what it was causing it. However, we were never contacted by guest relations to ask how we were surviving what I deemed the “insane asylum with good food” even once. Several other passengers suffered similar noise problems and complained. We discovered a few days before the end of the cruise that the foghorn noise was an air conditioning problem. If we turned the AC off and then back on, the noise went away temporarily. We had to do this multiple times a night. I suffered headaches from lack of sleep and while the ports were great, my enjoyment of them was thwarted. We were told there were no suites for us to move,although one day when our room was in shambles, they gave us a balcony room to rest in. Later, friends also with noise problems told us they had been moved to a Spa Suite. Hmm. We were happy for them, but they were at Explorer level, and we are Discover+ with 2000 points. Selfishly we thought we should have been given priority. In fact, on this cruise, we received NO advantage for our loyalty. We didn’t even get an invitation to the CC meeting for the first time although we signed up it. The laundry and internet minutes we received were the same as our continental suite provided. We have never felt so ignored or unappreciated on an Azamara cruise before. Service by wait staff and room stewards were wonderful as usual. The dry cleaner shrunk my pants so they are now too short. Food was good and we thought the entertainment was at times great. We met with the guest relations manager to express our disappointment and sleep deprivation before the cruise ended and he said he would report it. Wow, thank you. When I mentioned my dry cleaning- which I had gotten back the day before- he said I should have reported it. I said I just did. Nada. I asked what he could do about lengthening my pants (which I had on at the time so he could see) and all I got was a blank stare. Maybe he was overwhelmed, but he underwhelmed me. I let him know that for the first time ever I would be leaving a negative review. Also, small thing, but the movies they showed were mostly for children on a cruise with few children. And they repeated several times each on this cruise. Pay movies were not available as they are on Journey and Quest. We have eight more Azamara cruises booked (excited about Africa and Japan) but happily none of them are on the Pursuit. I am sure they will work the problems out, but until then, we will avoid this ship. If we receive any positive response to our nightmare that cost well over $20,000, I will post an update.
TeresaB’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Club Continent Suite
Cabin N2 8058
See above, but had it not been for the noise, it would have been fine. One continental suite complaint is the drawers are on the floor so you must either bend very low or sit on the floor to use them. We love the shower in these rooms, but only half have them, so ask if you want a glass shower. The other half have bathtubs.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins