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Despite low water, itinerary changes and one ship change to Jade on the last night, Scenic handled it all seamlessly (at least to the passengers). We had to leave Budapest one day early due to low water, which caused us to miss one excursion. We could have gone, however would have required a 5-6 hour bus ride. The tour guides, particularly for the Art Gallery tour in Vienna and the Nuremberg tour were outstanding. The guide for the medieval town in Czech Republic (Dieter) was disappointing and we left the tour for our own walk around after about 10 mins. We had an outstanding tour director (Richard) along with incredible service staff on the Jasper (special kudos to Marko and Sonja). Would definitely travel with them again. Entertainment on board and the special concert in Vienna was simply outstanding! Only counterpoints, 1) the staff on the Jade, which we had for only one night, appeared overly tired and service was a step down from the Jasper. and 2) we were unable to complete the departure survey as we were unable to access on-line, and there was no way to access after the fact?

Low water excellence

Scenic Jasper Cruise Review by BCruise#s

2 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe
Despite low water, itinerary changes and one ship change to Jade on the last night, Scenic handled it all seamlessly (at least to the passengers). We had to leave Budapest one day early due to low water, which caused us to miss one excursion. We could have gone, however would have required a 5-6 hour bus ride. The tour guides, particularly for the Art Gallery tour in Vienna and the Nuremberg tour were outstanding. The guide for the medieval town in Czech Republic (Dieter) was disappointing and we left the tour for our own walk around after about 10 mins. We had an outstanding tour director (Richard) along with incredible service staff on the Jasper (special kudos to Marko and Sonja). Would definitely travel with them again. Entertainment on board and the special concert in Vienna was simply outstanding!

Only counterpoints, 1) the staff on the Jade, which we had for only one night, appeared overly tired and service was a step down from the Jasper. and 2) we were unable to complete the departure survey as we were unable to access on-line, and there was no way to access after the fact?
, The Scenic Team has responded
Dear BCruise#s, We are pleased to hear despite the low water, you enjoyed your European river cruise and found that we handled the situation seamlessly. We are delighted to know that you found our tour guides and tour director outstanding and loved the special concert in Vienna as well as the entertainment on board. Thank you for letting us know about the staff on board Scenic Jade and we are sorry this service was a step down from the Scenic Jasper. Not quite sure what happened for the departure surveys, but if you could email our customer care team at customercare@scenic.com.au they will be able to assist. Best regards, The Scenic Team
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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