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my husband has been wanting to sail to Alaska for years and we have been on at least 15 cruises so I finally gave in and I'm glad I did. Alaska was amazing however I will never sail Holland American again. the service was horrible. the staff was so unhappy and they showed it, I did have e good dining room server and one server in the casino that was nice but honestly that was it. I was shocked because service makes or breaks your experience. you could tell they did not want to be there. the food was mediocre to say the least, buffet was the same things over and over, dining room options and quality below par. to top it off they try to save on entertainment and had a show one evening called the Filipino cast show, I felt so sorry for them it was a train wreck. we will return to Alaska on a cruise but not on Holland America nor will I recommend it, if this was someone's first cruise I bet they would never go on another.

Nieuw Amsterdam

Nieuw Amsterdam Cruise Review by mell1065

2 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Alaska
  • Cabin Type: Signature Superior Verandah Suite
my husband has been wanting to sail to Alaska for years and we have been on at least 15 cruises so I finally gave in and I'm glad I did. Alaska was amazing however I will never sail Holland American again. the service was horrible. the staff was so unhappy and they showed it, I did have e good dining room server and one server in the casino that was nice but honestly that was it. I was shocked because service makes or breaks your experience. you could tell they did not want to be there. the food was mediocre to say the least, buffet was the same things over and over, dining room options and quality below par. to top it off they try to save on entertainment and had a show one evening called the Filipino cast show, I felt so sorry for them it was a train wreck. we will return to Alaska on a cruise but not on Holland America nor will I recommend it, if this was someone's first cruise I bet they would never go on another.
mell1065’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Ages 10 to 12
Service
Onboard Experience
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Cabin Review

Signature Superior Verandah Suite
Cabin SS 6095
patio with gorgous views
Upper Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins