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Picked an Acqua Theatre suite for a first class experience. Review is mostly a comparison to NCL which I cruise on a lot. First the highlights - ship is beautiful with great wow factor (central park, acqua theatre, skating, variety of shows), acqua theatre shows were great, wifi worked well, good mobile app for your phone, nice fresh fruit smoothie bar by gym, and nice gym. Areas for improvement - 1) The suites, suite restaurant, and private sun deck are all in different locations and it was obvious people were sneaking in. At the sun deck, we saw people hoping the little 3' gate because there was no one to check to ensure only suite guests were there. NCL has the Haven restaurant, sun deck, hot tubs, lounge, bar, and high end rooms all in one location and you have a locked door and a concierge desk to get by to access this area making it hard for someone to sneak in. 2) Coastal kitchen okay, but not high end. Hours are limited. Included wine had a retail value of $8 a bottle. NCL has bar, lounge, food open all day. 3) Even if staying in a royal suite, and one of the priciest ones at that, you still have to pay for popcorn at a show. 4) You can only bring 2 bottles of wine on board and if you bring to dinner, they charge $17.60 for opening it. Note, wines and spirits are included on NCL Haven suites in the club lounge, restaurant, sun deck, and at all restaurants. 5) Temperature inconsistent - hallways went from 70 degrees to 90 degrees depending where you were. Elevator banks were consistently 90 degrees. 6) No bottled water at Coastal Kitchen in the morning on port days. Concierge sounded surprised people would want bottled water when leaving the ship to an island when it's 95 degrees and sunny out. I finally found some at the cafe. By the way, bottled water was included in my package. 7) Kids camp no fun for the kids. At NCL I can't get my kids to leave. At RCL my kids were calling begging to leave. 8) Inconsistent policies - At Coastal Kitchen they told me the kitchen was closed even though posted hours showed they were open for another 20 minutes. 9) Misrepresentation - Royal suites are advertised as having special hours for slides and flow riders. No such hours existed. 10) Unperfected tech - You get a wrist band which acts just like your room card except for some restaurants, and for some items, and for the times it doesn't work...sir, could you go back to your room and get your card cause your band doesn't work here...but it did yesterday...yes, but they stopped working today 11) Room nice enough, but nothing compared to the 2 bedroom 2 bath suites on NCL ships. SUMMARY - Paying top dollar on RCL Harmony for royal class will get you a bigger room, but don't expect to feel special. The Harmony is the biggest lip stick coated pig I've ever seen.

Royal class is anything but inclusive, nickel and dime you to death

Harmony of the Seas Cruise Review by jersey mark

10 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Eastern Caribbean
  • Cabin Type: AquaTheater Suite - 1 Bedroom
Picked an Acqua Theatre suite for a first class experience. Review is mostly a comparison to NCL which I cruise on a lot.

First the highlights - ship is beautiful with great wow factor (central park, acqua theatre, skating, variety of shows), acqua theatre shows were great, wifi worked well, good mobile app for your phone, nice fresh fruit smoothie bar by gym, and nice gym.

Areas for improvement -

1) The suites, suite restaurant, and private sun deck are all in different locations and it was obvious people were sneaking in. At the sun deck, we saw people hoping the little 3' gate because there was no one to check to ensure only suite guests were there. NCL has the Haven restaurant, sun deck, hot tubs, lounge, bar, and high end rooms all in one location and you have a locked door and a concierge desk to get by to access this area making it hard for someone to sneak in.

2) Coastal kitchen okay, but not high end. Hours are limited. Included wine had a retail value of $8 a bottle. NCL has bar, lounge, food open all day.

3) Even if staying in a royal suite, and one of the priciest ones at that, you still have to pay for popcorn at a show.

4) You can only bring 2 bottles of wine on board and if you bring to dinner, they charge $17.60 for opening it. Note, wines and spirits are included on NCL Haven suites in the club lounge, restaurant, sun deck, and at all restaurants.

5) Temperature inconsistent - hallways went from 70 degrees to 90 degrees depending where you were. Elevator banks were consistently 90 degrees.

6) No bottled water at Coastal Kitchen in the morning on port days. Concierge sounded surprised people would want bottled water when leaving the ship to an island when it's 95 degrees and sunny out. I finally found some at the cafe. By the way, bottled water was included in my package.

7) Kids camp no fun for the kids. At NCL I can't get my kids to leave. At RCL my kids were calling begging to leave.

8) Inconsistent policies - At Coastal Kitchen they told me the kitchen was closed even though posted hours showed they were open for another 20 minutes.

9) Misrepresentation - Royal suites are advertised as having special hours for slides and flow riders. No such hours existed.

10) Unperfected tech - You get a wrist band which acts just like your room card except for some restaurants, and for some items, and for the times it doesn't work...sir, could you go back to your room and get your card cause your band doesn't work here...but it did yesterday...yes, but they stopped working today

11) Room nice enough, but nothing compared to the 2 bedroom 2 bath suites on NCL ships.

SUMMARY - Paying top dollar on RCL Harmony for royal class will get you a bigger room, but don't expect to feel special. The Harmony is the biggest lip stick coated pig I've ever seen.
jersey mark’s Full Rating Summary
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Cabin Review

AquaTheater Suite - 1 Bedroom
Cabin A4 14330
Bedroom adequate. Bathroom nice. Weird over sized foyer and narrow living room. No dining table.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins