1. Home
  2. Cruise Reviews
  3. Celestyal Olympia
Some good points but don't expect the ship to be the same standard as a more luxury cruise ship e.g. Cunard The size of the ship is good with only 9 floors and plenty of lifts which arrive quickly. Our inside room was small so only twin beds available with a small table in between. No tea and coffee in the room and room service is charged for. Some areas are tatty but we saw this ship as more of a means to reach a lot of destinations in a short (4 days) period Staff were mostly very helpful and all spoke reasonable English despite not many British people on board, mostly Greek, American, Japanese, Spanish etc. Food and drinks were good with a reasonable selection of drinks in the all inclusive basic package. We enjoyed the cocktails with a varied menu Nice buffets on deck such as a Greek night and a BBQ buffet. Food in the main restaurant is also good with self service for breakfast and lunch and waiter service at night. Now to our disappointment, we booked because of the itinerary and especially the all inclusive tours. You don't have any choice about these and we enjoyed Ephesus very much. Our second tour was cancelled due to a bus drivers strike. We were then offered a walking tour of Rhodes instead with a visit to the archaeological museum. We chose not to do this as we had visited Rhodes last year and seen most of this town. We were disappointed not to be able to do the bus tour so we went to ask if we could have a replacement tour the next day. They totally refused any kind of refund or replacement stating that it was not their fault the strike happened and they had put on the walking tour. We explained that we had paid for an 'all inclusive' cruise and the cost of the cancelled tour was 150 Euros. We only booked with Celestyal because of the different destinations. We also paid extra for the Patmos visit. There was no way they would give us any kind of replacement tour or refund and they claimed that the tours were 'complimentary' even though we paid more for this cruise than for a Cunard one the year before. It was such a shame because it really spoilt what had been a nice holiday up to that point and especially as we had booked this for our 40th anniversary and spent a little more than usual. Sad to say that I can't recommend this, I have now done almost 20 cruises and it is the only one where I have felt let down by the attitude of the excursion staff and policy of the company

Disappointed by the policy for cancelled tours

Celestyal Olympia Cruise Review by JanSu

6 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Greece
Some good points but don't expect the ship to be the same standard as a more luxury cruise ship e.g. Cunard The size of the ship is good with only 9 floors and plenty of lifts which arrive quickly. Our inside room was small so only twin beds available with a small table in between. No tea and coffee in the room and room service is charged for. Some areas are tatty but we saw this ship as more of a means to reach a lot of destinations in a short (4 days) period Staff were mostly very helpful and all spoke reasonable English despite not many British people on board, mostly Greek, American, Japanese, Spanish etc. Food and drinks were good with a reasonable selection of drinks in the all inclusive basic package. We enjoyed the cocktails with a varied menu Nice buffets on deck such as a Greek night and a BBQ buffet. Food in the main restaurant is also good with self service for breakfast and lunch and waiter service at night.

Now to our disappointment, we booked because of the itinerary and especially the all inclusive tours. You don't have any choice about these and we enjoyed Ephesus very much. Our second tour was cancelled due to a bus drivers strike. We were then offered a walking tour of Rhodes instead with a visit to the archaeological museum. We chose not to do this as we had visited Rhodes last year and seen most of this town. We were disappointed not to be able to do the bus tour so we went to ask if we could have a replacement tour the next day. They totally refused any kind of refund or replacement stating that it was not their fault the strike happened and they had put on the walking tour. We explained that we had paid for an 'all inclusive' cruise and the cost of the cancelled tour was 150 Euros. We only booked with Celestyal because of the different destinations. We also paid extra for the Patmos visit. There was no way they would give us any kind of replacement tour or refund and they claimed that the tours were 'complimentary' even though we paid more for this cruise than for a Cunard one the year before. It was such a shame because it really spoilt what had been a nice holiday up to that point and especially as we had booked this for our 40th anniversary and spent a little more than usual. Sad to say that I can't recommend this, I have now done almost 20 cruises and it is the only one where I have felt let down by the attitude of the excursion staff and policy of the company
Celestyal Cruises 1, Passenger Services @Celestyal Cruises has responded
Thank you for taking the time to share your experience on board the Olympia. We appreciate your feedback and opinion, for us to continue upgrading our products. Every passenger’s feedback is of great value to us and your remarks will be forwarded to the appropriate departments. We hope to welcome you again on board our vessels for a better experience.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
JanSu’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celestyal Olympia price drops
250,000+ people have entered their email