This was our 8th cruise and our entire party was dissapointed with the “lack” of friendly service that we are use to with Carnival cruises lines.
Days before the cruise, we were contacted that the cruise was full and would we be interested in upgrading to a suite. This was exciting because we had always talked about we would like to upgrade someday-so here was our chance. So for a small fee-we took the upgrade.
-Room-The ocean suite was great, we really enjoyed the balcony and room size!
-Staff-The first evening we dined in the Saphire dining room and the main server had seemed annoyed were even there. When he finally brought the dessert menu and asked if anyone wanted anything, before we could answer-he just walked away and didn’t return. As far as our room attendant, we usually are introduced the first day-we didn’t meet him until day three. In the casino, there were several dealers with attitude and rather than having fun with talking with everyone-again, it felt like we were an annoyance.
Upon leaving the ship, which was stated at 7am-we didn’t leave until an hour and a half. While waiting in line to leave We over heard three of the staff members talking about how stupid some of the guests were and how they couldn’t believe some people. Which I’m sure they do become tired of certain personality types, but in order to maintain a professional appearance-they may want to say those kind of comments to be expressed behind closed doors.
-Food-usually we have been very satisfied with the quality of food and once again-we were dissapointed over-all. The only decent experience was Guy Fierre’s burger joint. All other encounters just weren’t very good.
Over-All-Though we have chosen to go through Carnival for many years now, we all agreed we will definitely look for another cruise line with friendlier staff and better food. Sadly, I don’t believe we will be using Carnival again for a long time-if ever.