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STAY AWAY FROM VIKING RIVER CRUISES. THEY ARE INTENTIONALLY DISHONEST AND WILL CHEAT YOU IF ANYTHING GOES WRONG. Here is what happened to us. We just returned from what was intended to be a 7-day Danube Waltz cruise from August 5-12, 2018. The day we arrived in our embarkation port, Budapest, we got an email from Viking telling us that low water levels prevented the boat from getting there and we would have to be bussed to our boat in Bratislava. We learned later that Viking knew about the water issues over a month before we arrived, but of course never told us because they wanted us locked into their hot mess of a cruise so we couldn’t demand a full refund before we flew to Europe. When we finally got to the boat and a shortened stay in Bratislava, we had only 1 night cruising. The next morning they told us the generator broke down. We had no toilets and menu items were unavailable since the kitchens were down as well. They told us to use the public restrooms on the boat docked next to us. We also had a high pitched screech in our room from midnight until about 3:30 AM and the room smelled like old socks. We spent several hours on a bus each way to see the Abbey in Krems. Never got to see the town, and the next day were told the generator couldn’t be fixed and we’d be bussed to our disembarkation port of Passau. We spent 6 hours on a bus. They did stop so approximately 100 of us could pay to use the restrooms in a gas station. Then they put us up in a hotel 30 miles outside of town. We got a letter shoved under our hotel room door the night before the “cruise” ended telling us we’d get 25% of the base fare back. Because this didn’t include airfare and our extension in Prague, we got back $1,724 after spending more than $12,000 on this trip. Viking’s concealment of the low water levels was intentionally deceptive – commonly referred to as fraud. This was our worst cruise experience on many levels. Viking is only concerned about its bottom line. It cannot be trusted. We wrote a letter to the Chairman and got no further compensation or apology.

Viking Bus Trip instead of promised Cruise

Viking Legend Cruise Review by ChrisofBoise

5 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe
  • Cabin Type: Deluxe Stateroom with French Balcony
STAY AWAY FROM VIKING RIVER CRUISES. THEY ARE INTENTIONALLY DISHONEST AND WILL CHEAT YOU IF ANYTHING GOES WRONG. Here is what happened to us. We just returned from what was intended to be a 7-day Danube Waltz cruise from August 5-12, 2018. The day we arrived in our embarkation port, Budapest, we got an email from Viking telling us that low water levels prevented the boat from getting there and we would have to be bussed to our boat in Bratislava. We learned later that Viking knew about the water issues over a month before we arrived, but of course never told us because they wanted us locked into their hot mess of a cruise so we couldn’t demand a full refund before we flew to Europe. When we finally got to the boat and a shortened stay in Bratislava, we had only 1 night cruising. The next morning they told us the generator broke down. We had no toilets and menu items were unavailable since the kitchens were down as well. They told us to use the public restrooms on the boat docked next to us. We also had a high pitched screech in our room from midnight until about 3:30 AM and the room smelled like old socks. We spent several hours on a bus each way to see the Abbey in Krems. Never got to see the town, and the next day were told the generator couldn’t be fixed and we’d be bussed to our disembarkation port of Passau. We spent 6 hours on a bus. They did stop so approximately 100 of us could pay to use the restrooms in a gas station. Then they put us up in a hotel 30 miles outside of town. We got a letter shoved under our hotel room door the night before the “cruise” ended telling us we’d get 25% of the base fare back. Because this didn’t include airfare and our extension in Prague, we got back $1,724 after spending more than $12,000 on this trip. Viking’s concealment of the low water levels was intentionally deceptive – commonly referred to as fraud. This was our worst cruise experience on many levels. Viking is only concerned about its bottom line. It cannot be trusted. We wrote a letter to the Chairman and got no further compensation or apology.
Viking Cruises, Community Team has responded
Thank you, ChrisofBoise, for taking the time to outline your recent Viking experience for the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a pleasant day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Deluxe Stateroom with French Balcony
Cabin B 221
Our cabin smelled like old socks or dirty vacuum cleaner bags and really bothered my wife's allergies. When the toilets went out because of the broken generator we had a high pitched squeal in our room from midnight to 3:30 am.
Middle Deck Outside Cabins, Balcony Cabins