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Far too many passengers to crew ratio. Extremely rude and unfriendly help desk. Awful Wi-Fi onboard communications. Mediocre food and beverage in general. Haven was a complete let down. Not nearly enough room around pool deck. In general the Haven is not worth the additional fee. The haven desk personnel were on knowledgeable and friendly. Haven restaurant selection was limited by the amount of days of the crews. The common area food choices were poor compared to other lines on the market. The butler service was outstanding and the housekeeping was as well. Consider ships with a greater crew to passenger ratio for a better present experience. This was extremely disappointing for sure of its age. The level of service and concern for the amount of money was far less than any cruise we’ve experienced today. The overall treatment for this haven experience was far less than anticipated and advertised. Do not expect any special accommodations.

Too many passengers

Norwegian Escape Cruise Review by TX cruise 2018

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Trip Details
  • Sail Date: August 2018
  • Destination: Bermuda
  • Cabin Type: Mini-Suite with Balcony
Far too many passengers to crew ratio. Extremely rude and unfriendly help desk. Awful Wi-Fi onboard communications. Mediocre food and beverage in general. Haven was a complete let down. Not nearly enough room around pool deck. In general the Haven is not worth the additional fee. The haven desk personnel were on knowledgeable and friendly. Haven restaurant selection was limited by the amount of days of the crews. The common area food choices were poor compared to other lines on the market. The butler service was outstanding and the housekeeping was as well. Consider ships with a greater crew to passenger ratio for a better present experience. This was extremely disappointing for sure of its age. The level of service and concern for the amount of money was far less than any cruise we’ve experienced today. The overall treatment for this haven experience was far less than anticipated and advertised. Do not expect any special accommodations.
TX cruise 2018’s Full Rating Summary
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Cabin Review

Mini-Suite with Balcony
Cabin MX 10.....
Extremely nice and well appointed.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins