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It’s was a nightmare. Getting harassed to buy a drink package we didn’t want . Every 5 mins until you finally buy at 80 dollars then your charged 3 dollars each time you get a drink. the staff is incredibly rude and incompetent no one wants to do their job and staff does not look happy to be there. as soon a i got on the ship they where giving us the run around we added a credit card just for them to constantly asking us about information on the card then one lady said cash only so they took 200 of our cash and still used our credit card for over 400 dollars after they said they wouldn't charge our card. then when it came to the excursions they told us to meet at the top deck once we got there they staff told us to go back down wrong floor (they made an mistake) and we almost missed our tour bus and we were extremely late holding everyone else up the staff got made at us and started screaming when in all reality it was there fault!!! comedy show and entertainment show was boring as hell there nothing to do on the ship. we paid and extra 50 dollars for a queen sized bed and it was two twin beds push together we could barely sleep together on our anniversary! the staff was no helpful and very very rude we sat at dinner and couldn't even have an conversation the waiters rush you to eat and a wine guy in pushing his wine package on you we told him no several times and he continue to harass us. customer service there is no help there loss their themselves the ruined what would've been a great cruise for our time anniversary dont book oh and the charge 60 dollars for two room service and they didn't even clean the room! and the charge to get on and off the ship every little thing they charge for! restaurants are nasty 0 stars if i could

Horrific cruise, do not waste your time!!!!

Grand Classica Cruise Review by rayedizzle1

2 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Bahamas
It’s was a nightmare. Getting harassed to buy a drink package we didn’t want . Every 5 mins until you finally buy at 80 dollars then your charged 3 dollars each time you get a drink. the staff is incredibly rude and incompetent no one wants to do their job and staff does not look happy to be there. as soon a i got on the ship they where giving us the run around we added a credit card just for them to constantly asking us about information on the card then one lady said cash only so they took 200 of our cash and still used our credit card for over 400 dollars after they said they wouldn't charge our card. then when it came to the excursions they told us to meet at the top deck once we got there they staff told us to go back down wrong floor (they made an mistake) and we almost missed our tour bus and we were extremely late holding everyone else up the staff got made at us and started screaming when in all reality it was there fault!!! comedy show and entertainment show was boring as hell there nothing to do on the ship. we paid and extra 50 dollars for a queen sized bed and it was two twin beds push together we could barely sleep together on our anniversary! the staff was no helpful and very very rude we sat at dinner and couldn't even have an conversation the waiters rush you to eat and a wine guy in pushing his wine package on you we told him no several times and he continue to harass us. customer service there is no help there loss their themselves the ruined what would've been a great cruise for our time anniversary dont book oh and the charge 60 dollars for two room service and they didn't even clean the room! and the charge to get on and off the ship every little thing they charge for! restaurants are nasty 0 stars if i could
rayedizzle1’s Full Rating Summary
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Cabin Review

Cabin 5078
horrible smelled like smoke no scenery paid and extra 50 bucks for a queen bed just for two twin mattress to be pushed together on our anniversary