Overall, a great trip, would highly recommend. We enjoyed the new features of the Koningsdam - same HAL experience for us.
Embarkation: went very smoothly – was in our room by noon. No waiting at all.
Notes from the trip:
No Library - no big deal - plan ahead
Food service - dinners in MDR - done in 1.5 hrs - 4 courses - servers not as personable as we have seen but did a good job.
Lido - good - lines minimal - on worse day there were up to 6 people in line - most days 1-2 people in line. No trouble finding a place to sit and eat. You can move to pool area if necessary. If eating after initial opening of stations – say 30 to 45 min after opening – food was not always hot enough.
Dine-In burger ok - not as good as 5 Guys.
NY Deli - excellent pizza - Rubin ok - breakfast there was good if you want a bagel and lox and avoid the Lido.
Dutch cafe - great fries - other stuff good – nothing that great but another good place to get something to eat besides the Lido.
Don’t Like the $15/day/person add-on – I didn’t try to get it changed but also didn’t leave tips for MDR or stateroom staff as I have in the past. $420 in tips included in bill for the 14 days. Additionally, the spa adds on their own 15% tip.
Didn’t use any specialty restaurants - I didn’t think their menus were that great.
Used HAL excursions at all ports - well run but pricey - but if the excursion ran late the ship will wait for their tours – not sure they will for individuals out on their own.
There was some confusion when they changed the excursion and tender boat process. They had people take tenders and meet at the dock - heard that at least one person missed.
Excursion goals met: saw whales - puffins and a lot of great scenery.
Cleanliness – recommendation to HAL staff - sit where customers sit and look around - crumbs along and on window of lido / tape pieces along lighting top edge of ceiling in Crow’s Nest. Not a big deal, but . . .
Staff behavior - singing at serving station in main dining room - heads down trying to sleep during safety drill.
Despite the negative comments, I consider everything to be generally well run.
Room stewards ok – evening room services was not well coordinated with our dinner times – not sure if they tried. Fresh towels not replaced at night because clean towels not delivered to stewards on time - they should service rooms of guests with early dinner first - 50% of time room not prepped by 6:45
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