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When things go wrong, I always give companies the chance to make amends, but CMV are not interested in satisfying their customers, it seems, and other reviews here would bear that out. Fortunately, there are many other companies, so I would say that CMV are one to AVOID. This was a British Isles Discovery cruise, which the whole family were looking forward to. The ship was just finishing a round the world cruise - many passengers disembarked from this in Amsterdam, our first port of call. It seems that CMV do not have any time scheduled for planned maintenance, preferring to inconvenience their customers when things go wrong and point them to the small print which seems to say they don't have to stop anywhere. The ship had generator problems, so after Orkney we were diverted to Invergordon and missed the 2 most interesting scheduled stops of Mull and Skye (some on here have suggested that CMV are avoiding these for some other reason). We also missed Scilly due to the weather, which was understandable. We were all given £25 per person credit, which was insulting (for missing a quarter of the planned stops due to fault of maintenance) and even that was terribly administered with many having to complain before it was credited properly. On our return to Tilbury we were all told to vacate our cabins by 7am, even though we had been delayed by an hour and a half so wouldn't be arriving until much later. This caused chaos at breakfast as the main restaurant didn't open until 8am, but most of the passengers on board were trying to get breakfast at 7 and this was a huge surprise to the crew!!! No management to be seen anywhere of course during this chaos! We complained in writing afterwards, but CMV can't even respond to letters and emails. They really don't deserve any customers. When we did eventually get a response, they just basically said hard luck - it obviously wasn't their fault! The entertainment on board was generally good, especially the dancers, but the director and assistant director were arrogant, some of the singers couldn't hold a tune. I had to speak to the assistant director to admonish him for chatting loudly to another of the singers at the bar whilst another act was performing on stage!

Customer Service Disaster

Columbus Cruise Review by gwr99

1 person found this helpful
Trip Details
When things go wrong, I always give companies the chance to make amends, but CMV are not interested in satisfying their customers, it seems, and other reviews here would bear that out. Fortunately, there are many other companies, so I would say that CMV are one to AVOID.

This was a British Isles Discovery cruise, which the whole family were looking forward to. The ship was just finishing a round the world cruise - many passengers disembarked from this in Amsterdam, our first port of call. It seems that CMV do not have any time scheduled for planned maintenance, preferring to inconvenience their customers when things go wrong and point them to the small print which seems to say they don't have to stop anywhere. The ship had generator problems, so after Orkney we were diverted to Invergordon and missed the 2 most interesting scheduled stops of Mull and Skye (some on here have suggested that CMV are avoiding these for some other reason). We also missed Scilly due to the weather, which was understandable. We were all given £25 per person credit, which was insulting (for missing a quarter of the planned stops due to fault of maintenance) and even that was terribly administered with many having to complain before it was credited properly.

On our return to Tilbury we were all told to vacate our cabins by 7am, even though we had been delayed by an hour and a half so wouldn't be arriving until much later. This caused chaos at breakfast as the main restaurant didn't open until 8am, but most of the passengers on board were trying to get breakfast at 7 and this was a huge surprise to the crew!!! No management to be seen anywhere of course during this chaos!

We complained in writing afterwards, but CMV can't even respond to letters and emails. They really don't deserve any customers. When we did eventually get a response, they just basically said hard luck - it obviously wasn't their fault!

The entertainment on board was generally good, especially the dancers, but the director and assistant director were arrogant, some of the singers couldn't hold a tune. I had to speak to the assistant director to admonish him for chatting loudly to another of the singers at the bar whilst another act was performing on stage!
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Cabin Review

Cabin 4106
The cabin was average at best. The shower was impossible to control, fluctuating constantly between freezing cold and boiling hot. I had to complain 4 times before anyone took any notice, then the plumbers caused a leak so the corridor was wet outside our cabin for the rest of the trip resulting in a noisy fan being stationed outside - and the shower didn't get any better!

Port & Shore Excursion Reviews