I have a severely disabled child and booked this last minute ( June ) as it was the only cruise available these school hols with a disabled cabin. I booked 2 cabins the first for me and my 2 boys aged 13 and 14 one of whom is disabled and the second for my eldest girl age 18. Both were balcony cabins and lovely. They were well appointed and clean and up to date. The disabled cabin had automatic door opening which was great when exiting the room but a problem when entering as the door was shutting before I got the wheelchair in. THere are still no sockets near the bed which means having to have extension cords accross the floor at night when using a feeding pump. the accessto the balcony was great and a ramp provided. There was plenty of room for the wheelchair on the balcony.
Dining- We ate in the main dining room and ocean view buffet every day bar one when we went in the Tuscan.The staff in the main dining room were wonderful In particular the waiters Hayden and Erik and the sommelier Rosa. The maitrre di Meno was also wonderful and they made a real effort to be nice and welcoming to my disabled son who ended up with us quite a few times due to problems with Kids club. They did little magic tricks and made it fun when bearing in mind he can't eat and is tube fed sitting through a meal can be boring.The food was fine and the choice ok so we didn't feel the need to eat at speciality restaurants.
Entetainment- On the whole very good but absolutely nothing for children on most ships there is at least a kids early evening disco and some sort of child freindly act .On this ship there was nothing In addition the kids club was bad so much so that after a week Ihad a meeting with guest relations after which things improved, I judge this against P and O , Royal Caribean and Cunard where my disabled son has complained when he couldn't go in and had to come on shore or come out as staff were having breaks. My son cannot speak but even so it was obvious things were not good. I went twice in the first 2 days and found him sat alone in an empty kids room when I asked Why? I was told the other kids had gone on a scavenger hunt I asked why he hadn't and was told that wasn't something staff would do. So my child who is quadriplegic and can't speak or even move his chair himself was left sat alone!
very good though need to be able to disable the automatic door opening the steward was great.
Walked in independently no problems there is a hop on hop off bus but wheelchairs cannot go on any boat trips I was told this is illegal!
A bit of a push up hills and cobbles but easy walking distance and just take your time
Got a taxi out no problem but several taxis refused to take the wheelchair on the way back and the hop on hop off bus said they wouldn't sell us a ticket after 5pm Eventually a taxi did agree to take us.
I booked a tout with and independent company SPD and they were excellent we had a knowledgable guide good driver and modern wheelchair adapted vehicle. WE saw main attractions and it was definatley worth while the ship offered nothing for truly wheelchair boud passengers