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Meals were good, although some of the restaurants were extra, but we weren't told until the end when they asked for the room card. Poor communication. We don't mind paying for drinks (alcohol), but coffee? Daily hotel charge (tip fee) seemed high at $13.50US per day per person. Pay the staff more! Have it included in the price of the cruise. We always tip the staff and we did this trip, only to discover at the end that we were charged the above amount daily. This cruise is all about shopping and buying, which we were not interested in doing. The uniformed woman who is in charge of the diningroom staff referred to them as her children, which we found rather demeaning as these men and women are adults often with families. She is not their momma as she stated. This is our first and last Holland American cruise. We do not mind paying for an all inclusive cruise, just don't nickle and dime us for little extras!

Nickle & Dimes

Nieuw Amsterdam Cruise Review by Phoenixtoon

4 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
Meals were good, although some of the restaurants were extra, but we weren't told until the end when they asked for the room card. Poor communication.

We don't mind paying for drinks (alcohol), but coffee?

Daily hotel charge (tip fee) seemed high at $13.50US per day per person. Pay the staff more! Have it included in the price of the cruise. We always tip the staff and we did this trip, only to discover at the end that we were charged the above amount daily.

This cruise is all about shopping and buying, which we were not interested in doing.

The uniformed woman who is in charge of the diningroom staff referred to them as her children, which we found rather demeaning as these men and women are adults often with families. She is not their momma as she stated.

This is our first and last Holland American cruise. We do not mind paying for an all inclusive cruise, just don't nickle and dime us for little extras!
Phoenixtoon’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VB 8007
well appointed and well maintained - well cleaned daily Great staff - helpful and accommodating
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins