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Engine noise and vibration in our cabin and on the aft dining deck were bad. We had several equipment failures, delays getting off the boat in several ports and having to miss one port totally. Our tie-up in Hannibal was on the wrong side of the river as the American Queen got the better spot, really? Otherwise we could have walked right off and into town, one of the few ports whee the walk is so short and easy. This was totally bogus. Dining waitstaff was way below par, you can get better service and professionalism in Denny's. They seemed untrained and unhappy; perhaps overworked? After a few days their coats and cuffs had food stains all over them, ugh! Food was nothing special, sometimes lukewarm or cold. Never asked "how is everything" had to ask for another roll or condiments for baked potato. Entertainment was pretty good for the first two weeks then the Cruise Director and his two assistants (also entertainers) left and were replaced by one "Assistant Cruise Director" who was a big disappointment. Things continued downhill from there. The dining service, the entertainment and the noise and vibration plus being late off the boat, or not off at all made this a poor cruise for what could have been all very good to excellent category reviews. For example the Hop-on Hop-off buses and local guides were all very good or excellent but but being late, or at bad tie-ups lowered the rating. If you chose a similar cruise get a forward cabin, on deck 3 and go down river. But first, check more reviews for a more professional and happy dining waitstaff.

Very disappointed - did not meet expectations

American Duchess Cruise Review by SOCALTWO

3 people found this helpful
Trip Details
Engine noise and vibration in our cabin and on the aft dining deck were bad. We had several equipment failures, delays getting off the boat in several ports and having to miss one port totally. Our tie-up in Hannibal was on the wrong side of the river as the American Queen got the better spot, really? Otherwise we could have walked right off and into town, one of the few ports whee the walk is so short and easy. This was totally bogus.

Dining waitstaff was way below par, you can get better service and professionalism in Denny's. They seemed untrained and unhappy; perhaps overworked? After a few days their coats and cuffs had food stains all over them, ugh! Food was nothing special, sometimes lukewarm or cold. Never asked "how is everything" had to ask for another roll or condiments for baked potato.

Entertainment was pretty good for the first two weeks then the Cruise Director and his two assistants (also entertainers) left and were replaced by one "Assistant Cruise Director" who was a big disappointment. Things continued downhill from there.

The dining service, the entertainment and the noise and vibration plus being late off the boat, or not off at all made this a poor cruise for what could have been all very good to excellent category reviews. For example the Hop-on Hop-off buses and local guides were all very good or excellent but but being late, or at bad tie-ups lowered the rating.

If you chose a similar cruise get a forward cabin, on deck 3 and go down river. But first, check more reviews for a more professional and happy dining waitstaff.
Guest Experience Manager, Guest Experience Manager @AQSC has responded
Dear Socaltwo, Thank you for taking the time to provide feedback regarding your recent cruise aboard the American Duchess. The concerns you raise are not common as we work very hard to provide a great experience for our guests. We sincerely apologize for any unmet expectations and would welcome the opportunity to discuss this with you further. Please contact us at guestrelations@aqsc.com. Sincerely, Linda Guest Experience Manager American Queen Steamboat Company
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Cabin 230
The cabin was clean and spacious and the bathroom of good size. The Keurig in the room was nice but the coffee was better from the machine in "Perks". A few more clothes hangers and more drawer space would be a nice addition. Our attendant was very good.

However, the noise and vibration from the engines, paddle wheel and Z-drives was just plain bad. We know of one couple who was lucky to get moved from aft to forward. This was worse at night (Sleep?) and is exacerbated when going up-river at at higher speeds.