We are regular P&O cruisers and had a party of 12 for a much and long awaited cruise with family. Embarkation was great and we were excited about the widely reported refurbishment - couldn't find anything different I have to say!! Started to unpack and found a used sanitary towel in a bed side drawer - that was awful !!!!!!!. The toilet smelt strongly of urine and so did our daughters cabin on another floor - so this wasnt an isolated issue. The showers overflowed every time we used it and the dreaded awful shower curtains remained - the plastic panelling was also cracked in the shower which cant be hygienic. The cabin steward wasnt friendly nor did he clean the bathroom well each day. The toilet often didnt flush and we difinately hadnt put anything down them we shouldn't. The entertainment was awful at times - a duo - the girl just cant sing - heard better buskers - she was totally disinterested and its an insult to field such poor acts. Pulse was also poor - lead singer. Comedian was poor and we saw the same shows as we have done in the past 2 years - so we missed a few this cruise as we have seen them several times before. The Astonishing Show was great - very professional. Serious sounds were fanbtastic as they have been for the last 2 years - didnt tire of hearing the same act for the 3rd year running !! Entertainment Team unprofessional - had a total disregard for their passengers and seemed to be constantly having in jokes with themselves during their evenings with us - not particularly great to listen to and it got tedious. P and O and definately losing it - their focus is on selling Specialist restaurants and trips on board - if only their energies could be spent on getting the basics right. Having people on Reception who can actually help or communicate effectively once a complaint / issue had been raised. The queue for photos last night was over an hour wait and then when we got to the front desk finally they told us they hadnt managed to sort our order out and to come back later!! Not a great way to have to spend your last night - absolutely no customer care or valuing the passengers what so ever. Very rushed at times at breakfast times - Baytree Restaurant - Toast hard as rock and stone cold. When are they going to sort the milk jugs out the milk spilt all over EVERYTIME they were used. My husband paid £80 to see Marco Pierre White yesterday to watch him cook and to sample his dishes - everyone was fish based (no prior warning) and my husband hates fish so he couldnt try any of Marco's food - which was a massive shame and an expensive 2 hours ! I am so sad that P and O wont be the cruise of choice next time, we feel we cant recommend them to anyone again - we will retry Celebrity / Royal Carribean or Princess cruise liners next time in the hope their focus on the customer care and high standards have remained..

Such a disappointment

Ventura Cruise Review by Jayne T

6 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Mediterranean
  • Cabin Type: Outside Twin with Balcony and Shower
We are regular P&O cruisers and had a party of 12 for a much and long awaited cruise with family. Embarkation was great and we were excited about the widely reported refurbishment - couldn't find anything different I have to say!! Started to unpack and found a used sanitary towel in a bed side drawer - that was awful !!!!!!!. The toilet smelt strongly of urine and so did our daughters cabin on another floor - so this wasnt an isolated issue. The showers overflowed every time we used it and the dreaded awful shower curtains remained - the plastic panelling was also cracked in the shower which cant be hygienic.

The cabin steward wasnt friendly nor did he clean the bathroom well each day. The toilet often didnt flush and we difinately hadnt put anything down them we shouldn't.

The entertainment was awful at times - a duo - the girl just cant sing - heard better buskers - she was totally disinterested and its an insult to field such poor acts. Pulse was also poor - lead singer. Comedian was poor and we saw the same shows as we have done in the past 2 years - so we missed a few this cruise as we have seen them several times before. The Astonishing Show was great - very professional. Serious sounds were fanbtastic as they have been for the last 2 years - didnt tire of hearing the same act for the 3rd year running !!

Entertainment Team unprofessional - had a total disregard for their passengers and seemed to be constantly having in jokes with themselves during their evenings with us - not particularly great to listen to and it got tedious.

P and O and definately losing it - their focus is on selling Specialist restaurants and trips on board - if only their energies could be spent on getting the basics right. Having people on Reception who can actually help or communicate effectively once a complaint / issue had been raised.

The queue for photos last night was over an hour wait and then when we got to the front desk finally they told us they hadnt managed to sort our order out and to come back later!! Not a great way to have to spend your last night - absolutely no customer care or valuing the passengers what so ever.

Very rushed at times at breakfast times - Baytree Restaurant - Toast hard as rock and stone cold. When are they going to sort the milk jugs out the milk spilt all over EVERYTIME they were used.

My husband paid £80 to see Marco Pierre White yesterday to watch him cook and to sample his dishes - everyone was fish based (no prior warning) and my husband hates fish so he couldnt try any of Marco's food - which was a massive shame and an expensive 2 hours !

I am so sad that P and O wont be the cruise of choice next time, we feel we cant recommend them to anyone again - we will retry Celebrity / Royal Carribean or Princess cruise liners next time in the hope their focus on the customer care and high standards have remained..
Jayne T’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Ages 7 to 9
Service
Onboard Experience
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Cabin Review

Outside Twin with Balcony and Shower
Cabin JB B Deck
Cabin smelt of urine, Sanitary towel (used) in bottom drawer.
Had varnished rail in balcony but not dried so got on clothes
Basic and not clean or to high standard of decor / maintenance
  Ventura Deck Plans

Port & Shore Excursion Reviews