1. Home
  2. Cruise Reviews
  3. Queen Victoria
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers. Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!! The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us. The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ? Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge. Embarkation was efficient, although disembarkation was a complete shambles. Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better. Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame.

It's the little things that make a difference... or not

Queen Victoria Cruise Review by ZZRLAD

3 people found this helpful
Trip Details
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time.

However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers.

Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!!

The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us.

The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ?

Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge.

Embarkation was efficient, although disembarkation was a complete shambles.

Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better.

Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame.
ZZRLAD’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Cunard Queen Victoria price drops
250,000+ people have entered their email

Cabin Review

Club Balcony
Cabin A2 8063
generally, comfortable. Bathroom small. Shower tiny and water temperature control non-effective. Very hot or scalding.
deck 8 not good unless your an early riser due to noise from deck 9 above.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews