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Volendam Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
594 Reviews

Don't sail with Holland America - Cruise a Disaster

Volendam Cruise Review by Longwood50

3 people found this helpful
Trip Details
  • Sail Date: Dec 2017
  • Destination: Asia
  • Cabin Type: Large Ocean-View Stateroom

I have been on over 20 cruises with numerous lines. While some were better than others I never complained about anything. This cruise was an absolute nightmare. This was a 14 day cruise that included Singapore, Thailand, Vietnam, Cambodia, and Hong Kong. On the first day of the cruise and the second, I wrote Holland America guest services and requested a refund and I would fly home from Asia at my own expense. The ship was filthy. Dead insects, soiled carpet, stained tables in the common area. The plumbing on the ship did not work properly. Many cabins were flooded, stench from the stale water, showers that were dribbles of water and virtually no public restrooms worked for the entire cruise. The hot tub was not working but they service it. After servicing they left the dirt at the bottom of the tub. The air conditioning did not work properly for the entire 14 days. Temperatures in the dining room were upper 80's to low 90's that was also true for the lounges. The entertainment included a Japanese juggler who could not juggle, a one man band with a guitar, harmonica and drums, plus a BBC film. The first two would be bounced from the gong show. To save money the ship docked in remote salvage container areas. At many cabs and UBER could not enter leaving HAL with the ability to gouge you on shore excursions. The only bright spot was the food which was very good. How did HAL handle my complaints as well as others? The basically said stick it and offered a paltry credit towards a future cruise.

Longwood50's Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom

Cabin was dirty, no air conditioning and virtually no water for a shower. Nice combination.

Port & Shore Excursion Reviews

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2 Reviews Written
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