I have cruised on Princess before along with 6 other cruise lines. This was the most disappointing cruise to date. We upgraded to Club Class with anytime dining in a small intimate area. Frequently the food was cold or overcooked, like it had been sitting under heat lamps for a long time. A few times my salad was warm and wilted. I sent mine back several times. The staff was very nice except the Maitre d'. They lost my bottle of wine for over an hour and refused to replace the bottle or provide me with a glass during my dinner while the search continued. I was accused of drinking it all. it was finally found after dinner with only a small amount drank.
The staff was very friendly everywhere. My room steward was outstanding.
The ship appeared old with lots of deferred maintenance. Paint and wallpaper were peeling. Doors were banged up.
Room appeared worn. Deep scratches in the bathtub, carpet had stains.
The bed and pillows were awesome! I plan on buying a set.