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Friends highly recommend this exact cruise on Viking. Our disappointment started from the 1st day leaving the hotel, we were bussed from Amsterdam to the ship. We were supposed to board the ship in Amsterdam. We had many, excursions we were bussed to instead of disembarking from the ship, 2 were over 3 hours. We spent as much time on busses & in hotels as we did on the ship. The environmental issues can’t be changed, but staff seemed as frustrated as guests. Once we swapped ships (repacked,unpack)all seemed fine. The crew was exceptional, until our director announced we’d be spending our last night at hotel(following 3 hr bus ride). The service deteriorated dramatically. It was SO obvious. This was day after a technical stop(resupply), we were told they were out of multiple supplies available throughout the cruise; good champagne & other elite supplies. The service was invisible. Empty glasses, long wait times, personnel visiting amongst themselves etc. I believe they thought their tips were compromised by the disruptions. No one ever expressed “we’re sorry”.

European grand cruise

Viking Lif Cruise Review by Amkat

8 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe River
  • Cabin Type: Veranda Stateroom
Friends highly recommend this exact cruise on Viking.

Our disappointment started from the 1st day leaving the hotel, we were bussed from Amsterdam to the ship. We were supposed to board the ship in Amsterdam.

We had many, excursions we were bussed to instead of disembarking from the ship, 2 were over 3 hours.

We spent as much time on busses & in hotels as we did on the ship.

The environmental issues can’t be changed, but staff seemed as frustrated as guests.

Once we swapped ships (repacked,unpack)all seemed fine. The crew was exceptional, until our director announced we’d be spending our last night at hotel(following 3 hr bus ride). The service deteriorated dramatically. It was SO obvious.

This was day after a technical stop(resupply), we were told they were out of multiple supplies available throughout the cruise; good champagne & other elite supplies. The service was invisible. Empty glasses, long wait times, personnel visiting amongst themselves etc.

I believe they thought their tips were compromised by the disruptions. No one ever expressed “we’re sorry”.
Viking Cruises, Community Team has responded
Thank you, Amkat, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Amkat’s Full Rating Summary
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Cabin Review

Veranda Stateroom
Cabin B 301
Cabin was wonderful on the first ship, sadly we were transferred to an older ship mid cruise. It wasn’t nearly as nice. Smaller bathroom and shower. Smaller counter space in the cabin.
Middle Deck Balcony Cabins