American Cruise Line Complaint List 1. Four of us took this cruise line for the Mississippi River Cruise. Upon arrival in my room, the bathroom draws were dirty with long dark hairs and tissues that contained makeup residue. I asked for it to be cleaned. The second day my room was not cleaned when I returned to port. The bathroom had not been touched and used bath towels were still on the floor. I asked the Cruise Manager to have it cleaned and he said he did not have anyone because the cleaning staff is finished at 2PM. This was 3:30 PM. I asked how often the bedding is changed and was told only when necessary. The balcony was filthy with bird droppings, and soot on the chairs and table and spider webs on the railings. It took three days before it was cleaned. There were no outside privacy barriers in place between suites. They attached the canvas barriers on day 5. 2. On the second day the toilet overflowed and water surged into the room. They had to wetvac and use dehumidifiers to contain and control it. When asked what happened we were told “this happens often.” We had to stay out of our rooms for the whole day. 3. Our Travel agent had requested, and was told that a Mah Jongg set would be on board for us. The Mah Jongg set was not on board as promised. The Cruise Director did not seem to have any idea of a request for it. She said she would order it the next day. Two days later we received the Chinese version, which we are not able to play. After several attempts to have someone order the American version (there were several excuses as to why they could not get it) it arrived on Thursday afternoon the second last day of the cruise. 4. The interior décor of the ship was extremely dated and furnishings, fabrics, and accessories were the cheapest quality available. It had the appearance of assisted living facilities from 25 to 30 years ago. Most furniture was very uncomfortable to sit and relax in. 5. The food was terrible. Other guests at the table complained as well. It was tasteless, heavily salted, and lacked a nice presentation. Nothing like the pictures or statements in the brochure. The wine was of the cheapest quality available. The brochure states that premium wines are available if asked for. The Cruise Manager said they did not have any on board. When asked if we would be able to have a better wine selection he said he would see if he could purchase some in port. I had to give him some names since he was not familiar with better quality wines. Several of us, as well as other guests, had problems with hand and feet swelling due to the enormous amount of salt placed in the food. The wait for food was exceptionally long at most meals. 6. The state of the dining room was deplorable. Chairs were dirty with several food spots/stains all over each chair, the chairs were frayed and worn, wood parts were scratched and unstained. The windows were dirty, cobwebs were in all the corners and utensils were not clean. When asked why the flatware was dirty we were told that the dishwasher breaks often and they have to wash by hand (this is a health issue). When we requested ice, they said the ice machine breaks down from time to time. Some of us requested Arnold Palmers with lunch and when they came they looked like lemonade. When we asked to put more ice tea in the drinks they said they were out of ice tea. When 1/2 & 1/2 or cream was requested for coffee they were unable to supply it most of the time. They ran out of it several times and explained they would have to get some at the next port. This is unacceptable to run out of staple items that should be part of their pantry. 7. The wait help is inexperienced, untrained, and unable to provide proper dining room service. The other help lacks appropriate training as well. No one seems to communicate with each other and that affects the quality of the cruise. 8. The dining room apparently had no dress code as people came in unshaven, hair uncombed, in jogging shorts, dirty tees and some wore revealing clothes. 9. In order to appease our protests, by the way which were justified, we were given a private tour of a mansion and we learned that were labeled “the four pests,” to put it mildly. 10. The Atchafalaya Bayou tour was awful. We were told we would be in pontoon boats and when we arrived the boats were metal flatboats with plastic roofs and sides were a hard plastic. The air circulation was extremely poor and it was 93 degrees outside. The metal seats were filthy and we used our hands to wipe the smoot off. There were dead insects all over the boat. The tour was boring and uneventful with an awful lunch that followed. 11. The last night of the trip one of us got violently ill with stomach cramps and uncontrollable diarrhea, probably from the unclean utensils. They had no access to medical care which, by the way is a liability while traveling. I had to take her to the Tulane University ER at 5:30 AM. I had to get a cab and haul two suitcases out to the cab as well. No one offered to help. 12. At 8:15AM I called the tour director to tell her that I would be getting a cab to make the 8:30 AM New Orleans Tour with transport to the airport. She said they were about to leave. I asked her to call the bus and ask them to wait since I would be there shortly. She said the bus won’t answer their phone and suggested that I just go to the airport and wait for my flight which was at 2:50 PM. I could not believe her disinterest and cold, and uncaring manner. 13. They put early breakfast out in the two lounges at 6:30 AM for what they called “early risers.” The supplied coffees, teas, and muffins. You ended up making the large coffee pot yourself because they never arrived at 6:30 AM and of course there was no cream, only milk. The display of muffins was so sparse, usually 5 to 6, that if you did not get there on time you were out of luck. 14. On our return trip at the airport we meet fellow passengers who volunteered experiences of the cruise. Major criticisms were: the terrible food and wines; the inexperienced and untrained help; the dated décor of the ship and rooms; as well as mediocre shore excursions. The main complaint was the price of the trip and what was received in return. All said they would not recommend this trip to others. 15. This was the worst and most unprofessional travel experience my friends and I have ever encountered! On their web site they state “The gracious hospitality and personalized service of the American Cruise Lines staff is what we are known for, as is the exquisite cuisine prepared each day by our master chefs. On board and ashore, we work with our guests to accommodate specific interests, tastes, and needs.” Our motto is Small Ship Cruising Done Perfectly. ® This is FALSE ADVERTISING and far from the truth. We contacted the company for compensation and they put us off and never returned our calls. They are unprofessional disinterested in their clientele. They take your money and don't care about providing a an appropriate experience. Be cautious with this cruise line.!

The trip from hell!

America Cruise Review by vsalamy

11 people found this helpful
Trip Details
American Cruise Line Complaint List

1. Four of us took this cruise line for the Mississippi River Cruise. Upon arrival in my room, the bathroom draws were dirty with long dark hairs and tissues that contained makeup residue. I asked for it to be cleaned. The second day my room was not cleaned when I returned to port. The bathroom had not been touched and used bath towels were still on the floor. I asked the Cruise Manager to have it cleaned and he said he did not have anyone because the cleaning staff is finished at 2PM. This was 3:30 PM. I asked how often the bedding is changed and was told only when necessary. The balcony was filthy with bird droppings, and soot on the chairs and table and spider webs on the railings. It took three days before it was cleaned. There were no outside privacy barriers in place between suites. They attached the canvas barriers on day 5.

2. On the second day the toilet overflowed and water surged into the room. They had to wetvac and use dehumidifiers to contain and control it. When asked what happened we were told “this happens often.” We had to stay out of our rooms for the whole day.

3. Our Travel agent had requested, and was told that a Mah Jongg set would be on board for us. The Mah Jongg set was not on board as promised. The Cruise Director did not seem to have any idea of a request for it. She said she would order it the next day. Two days later we received the Chinese version, which we are not able to play. After several attempts to have someone order the American version (there were several excuses as to why they could not get it) it arrived on Thursday afternoon the second last day of the cruise.

4. The interior décor of the ship was extremely dated and furnishings, fabrics, and accessories were the cheapest quality available. It had the appearance of assisted living facilities from 25 to 30 years ago. Most furniture was very uncomfortable to sit and relax in.

5. The food was terrible. Other guests at the table complained as well. It was tasteless, heavily salted, and lacked a nice presentation. Nothing like the pictures or statements in the brochure. The wine was of the cheapest quality available. The brochure states that premium wines are available if asked for. The Cruise Manager said they did not have any on board. When asked if we would be able to have a better wine selection he said he would see if he could purchase some in port. I had to give him some names since he was not familiar with better quality wines. Several of us, as well as other guests, had problems with hand and feet swelling due to the enormous amount of salt placed in the food. The wait for food was exceptionally long at most meals.

6. The state of the dining room was deplorable. Chairs were dirty with several food spots/stains all over each chair, the chairs were frayed and worn, wood parts were scratched and unstained. The windows were dirty, cobwebs were in all the corners and utensils were not clean. When asked why the flatware was dirty we were told that the dishwasher breaks often and they have to wash by hand (this is a health issue). When we requested ice, they said the ice machine breaks down from time to time. Some of us requested Arnold Palmers with lunch and when they came they looked like lemonade. When we asked to put more ice tea in the drinks they said they were out of ice tea. When 1/2 & 1/2 or cream was requested for coffee they were unable to supply it most of the time. They ran out of it several times and explained they would have to get some at the next port. This is unacceptable to run out of staple items that should be part of their pantry.

7. The wait help is inexperienced, untrained, and unable to provide proper dining room service. The other help lacks appropriate training as well. No one seems to communicate with each other and that affects the quality of the cruise.

8. The dining room apparently had no dress code as people came in unshaven, hair uncombed, in jogging shorts, dirty tees and some wore revealing clothes.

9. In order to appease our protests, by the way which were justified, we were given a private tour of a mansion and we learned that were labeled “the four pests,” to put it mildly.

10. The Atchafalaya Bayou tour was awful. We were told we would be in pontoon boats and when we arrived the boats were metal flatboats with plastic roofs and sides were a hard plastic. The air circulation was extremely poor and it was 93 degrees outside. The metal seats were filthy and we used our hands to wipe the smoot off. There were dead insects all over the boat. The tour was boring and uneventful with an awful lunch that followed.

11. The last night of the trip one of us got violently ill with stomach cramps and uncontrollable diarrhea, probably from the unclean utensils. They had no access to medical care which, by the way is a liability while traveling. I had to take her to the Tulane University ER at 5:30 AM. I had to get a cab and haul two suitcases out to the cab as well. No one offered to help.

12. At 8:15AM I called the tour director to tell her that I would be getting a cab to make the 8:30 AM New Orleans Tour with transport to the airport. She said they were about to leave. I asked her to call the bus and ask them to wait since I would be there shortly. She said the bus won’t answer their phone and suggested that I just go to the airport and wait for my flight which was at 2:50 PM. I could not believe her disinterest and cold, and uncaring manner.

13. They put early breakfast out in the two lounges at 6:30 AM for what they called “early risers.” The supplied coffees, teas, and muffins. You ended up making the large coffee pot yourself because they never arrived at 6:30 AM and of course there was no cream, only milk. The display of muffins was so sparse, usually 5 to 6, that if you did not get there on time you were out of luck.

14. On our return trip at the airport we meet fellow passengers who volunteered experiences of the cruise. Major criticisms were: the terrible food and wines; the inexperienced and untrained help; the dated décor of the ship and rooms; as well as mediocre shore excursions. The main complaint was the price of the trip and what was received in return. All said they would not recommend this trip to others.

15. This was the worst and most unprofessional travel experience my friends and I have ever encountered!

On their web site they state “The gracious hospitality and personalized service of the American Cruise Lines staff is what we are known for, as is the exquisite cuisine prepared each day by our master chefs. On board and ashore, we work with our guests to accommodate specific interests, tastes, and needs.” Our motto is Small Ship Cruising Done Perfectly. ® This is FALSE ADVERTISING and far from the truth.

We contacted the company for compensation and they put us off and never returned our calls. They are unprofessional disinterested in their clientele. They take your money and don't care about providing a an appropriate experience.

Be cautious with this cruise line.!
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Cabin Review

Cabin 225
Dated decor, dirty, and dull.