Pre cruise

Imagine staff unhelpful in relation to us e-mailing customer service about advice on which type of Indian visa was required. We received an answer stating “we are not legally qualified to give this information speak to the Indian High Commission or VFS. When we contacted the Indian High Commission they gave us the incorrect advice. Eventually, we got a detailed and clear answer to our question from Celebrity who stated that we must have a tourist visa for multi entry. Two weeks before Christmas Celebrity wrote to all guests about the correct visa and Imagine copied this communication and sent it to us a week before Christmas when it would have been impossible to arrange the tourist visa at such short notice and over the holiday period. The staff generally at Imagine were variable. One was very patronising, one did not return our calls but Scott was good.

The flight from Heathrow to Dubai was an overnight flight. We would not do this again as we did not get any sleep as the flight was noisy. (we had upgraded to premium economy hoping we might be more comfortable for the overnight flight). We did have more leg room and the Virgin staff were very good but we did not sleep. Read more