• Cheers to 25 years: Celebrate with Us!
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Viking Orion Review

5.0 / 5.0
Editor Rating
406 reviews
12 Awards

Poor customer service and staff that is clueless.

Review for Viking Orion to the Mediterranean
User Avatar
Avenagrace
6-10 Cruises • Age 40s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Aug 2018
Cabin:

A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the service, & ship amenities. The pool is EXTREMELY small, no casino, no evening entertainment (other than various musicians in areas of the ship), restaurant and buffet hours are limited & CLOSE EARLIER THAN HOURS LISTED. The guest services personnel ARE not informed of the various tours available & "waitlist " you if a tour is full. Waitlist means nothing other than you'd like to book it but can't. They have no regard for the traveler with limited time in ports, & do not attempt to assist in alternate arrangements. Having cruised on Princess and Royal Caribbean, and paid half the price; this cruiseline does not compare. This will be my last viking cruise!

Response from ValerieP, Community Team

Welcome home, Avenagrace, and thank you for reviewing your recent Viking voyage around the Mediterranean. We’re glad to hear you found your stateroom fantastic, although it is disappointing...

Cabin Review

Cabin Jr penthouse

Cabin is great!

11 Helpful Votes

Find a Viking Orion Cruise from $1,799

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

We have updated the Cruise Critic Privacy and Cookie Statement effective on October 1, 2020. Please click here for more information.