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Viking Orion Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
406 Reviews

Poor customer service and staff that is clueless.

Viking Orion Cruise Review by Avenagrace

11 people found this helpful
Trip Details
  • Sail Date: Aug 2018
  • Destination: the Mediterranean

A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the service, & ship amenities. The pool is EXTREMELY small, no casino, no evening entertainment (other than various musicians in areas of the ship), restaurant and buffet hours are limited & CLOSE EARLIER THAN HOURS LISTED. The guest services personnel ARE not informed of the various tours available & "waitlist " you if a tour is full. Waitlist means nothing other than you'd like to book it but can't. They have no regard for the traveler with limited time in ports, & do not attempt to assist in alternate arrangements. Having cruised on Princess and Royal Caribbean, and paid half the price; this cruiseline does not compare. This will be my last viking cruise!


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Cabin Review

Cabin Jr penthouse 7006

Cabin is great!


Port & Shore Excursion Reviews

Positano Walking Tour

All tours are basically history lessons.

View All 20 Positano Walking Tour Reviews
City Tour

Could not understand the tour guide at all. Went off on our own.

View All 101 City Tour Reviews
Alberobello Walking Tour

Nice city

View All 12 Alberobello Walking Tour Reviews

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Avenagrace
1 Reviews Written
11 Helpful Votes
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