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The complete experience was a rip off. 1- You pay for a deal of a cruise on groupon and you think you made a great deal but when boarding, they force you to enter your credit card information on a paper so that they can have a hand on charging your card for anything they want. You pay for fees that they never communicated on groupon : you pay for room service fee per person, not per room but per person ! even my 3 year old daughter who barely knows anything about a cruise paid full price for a room cleaning fee. 2- You pay 18% gratuities whether you like it or not. This should be optional and never mandatory. 3- You pay for a plastic , defective room key that they provide you with wrong instructions on the key and if the key happens to break or get lost, they will bill you $20 per key (even an hotel will never bill you for a lost key !) 4- They will play you at the casino and make sure that you waste your money there 5- The customer service team is awful ! They are rude and barely answer your question. They are aggressive and do not look like they enjoy what they do. 6- The disembarkation process is mess with a queue that is endless when getting out of the ship. Thankfully I had a little child which put me in a priority line but otherwise, anticipate wasting 1-2 hours getting out of the ship ! 7- They will charge you any amount they want on your card and you do not even get an invoice for every charge to understand it unless you ask for it ! Few waiters that served us at our table were courteous but apart from that, I never knew that I will end up paying 10 times the price of the ship once onboard ! The pool was dirty, clearly you could see that the water has not been changed frequently, neither was the pool cleaned.

Complete rip-off ! You will end up paying 10 times the price of the trip !

Grand Celebration Cruise Review by mistoura

7 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Bahamas
The complete experience was a rip off.

1- You pay for a deal of a cruise on groupon and you think you made a great deal but when boarding, they force you to enter your credit card information on a paper so that they can have a hand on charging your card for anything they want.

You pay for fees that they never communicated on groupon : you pay for room service fee per person, not per room but per person ! even my 3 year old daughter who barely knows anything about a cruise paid full price for a room cleaning fee.

2- You pay 18% gratuities whether you like it or not. This should be optional and never mandatory.

3- You pay for a plastic , defective room key that they provide you with wrong instructions on the key and if the key happens to break or get lost, they will bill you $20 per key (even an hotel will never bill you for a lost key !)

4- They will play you at the casino and make sure that you waste your money there

5- The customer service team is awful ! They are rude and barely answer your question. They are aggressive and do not look like they enjoy what they do.

6- The disembarkation process is mess with a queue that is endless when getting out of the ship. Thankfully I had a little child which put me in a priority line but otherwise, anticipate wasting 1-2 hours getting out of the ship !

7- They will charge you any amount they want on your card and you do not even get an invoice for every charge to understand it unless you ask for it !

Few waiters that served us at our table were courteous but apart from that, I never knew that I will end up paying 10 times the price of the ship once onboard !

The pool was dirty, clearly you could see that the water has not been changed frequently, neither was the pool cleaned.
mistoura’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Service
Onboard Experience
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Cabin Review

Cabin R79
cabin was not appropriate for a family.
I mentioned to the customer service agent that I had a 3 year old kid at the booking but they gave us a cabin with bed that could fit 2 people only and 1 extra bed above our bed. Obviously I will not let my young daughter sleep on a hanging bed above our heads the whole night without fearing that she could fall down !
What room structure is that?