I recently went on a 5 night cruise with Royal Caribbean that went to Key West, Cococay and Cuba. I would like to say that the dinning experience was amazing the food was great and the staff were great. They were friendly and the service they provided was good. The staff assigned to our cabin was good, the room was cleaned numerous times a day and whenever we had a concern or needed something it was addressed. Unfortunately, on the second day when we docked in Cuba we came back to our room being flooded due to a malfunction with the ship. Our room was moved and laundry was done for free. As a group we were looking for some sort of compensation for the inconvenience. Orignially a 20% discount was offered to each guest on their next cruise. None of the people I was traveling with wanted to accept that. A lot of us felt that after this experience they no longer wanted to cruise with Royal Caribbean. People had their luggage and belongings destroyed and offering a 20% discount seemed to be more so for the benefit of Royal Caribbean not to make us feel better about the situation. Being that a majority of the onboard activities and ammenitiies were already included besides some sort of a refund the only other things we could think of were a dinner at one of the onboard restaurants or extending us the beverage package as a courtesy. Originally we were turned down for both and then given the run around which resulted in us missing out on onboard activities and dinner that night because we had to constantly keep checking back in with the staff to see if a resolution had been reached. We were told that the beverage package could not be extended to us because that involved the bar and guest services didn't have any control over the bar. This made no sense to us because regardless of the department the point was that it was all Royal Caribbean and if they had the power to move our rooms and do our laundry for free (which involved housekeeping, a department separate from guest services) then why couldn't they do this. We made it known that we felt it wasn't that they couldn't do it rather it was they didn't want to do it. We also expressed that as the customer we felt that our concerns weren't being heard nor were our negative feelings about the situation being eased. They weren't trying to compromise or make us feel valued. After some back and forth they provided each guest with a 50 credit and a bottle of wine for each room. We accepted because we no longer wished to go back and forth and continue to miss out on our vacation but we explained that for future customers situations like this need to be handled better.