The Norwegian Bliss-less
I should have known that this experience was going to be atrocious when the booking and check in process was so terrible. Our two kids are 12 and 15 and very shy. One of my concerns was them being allowed to be in the same club (our prior experience with Disney allowed them to be). One of the Norwegian reps assured me they would be able to be in the same club so I went ahead with the booking. Onboard we found out that they are NOT allowed to be in the same club. Another reason we wanted the kids to be together was that the NCL app does not allow anyone less than 14 to use it so the 12 year old couldn’t communicate with us if she needed but could contact us if she was with her brother. The club manager assured me she would be able to call our app anytime she wanted. She went once and asked a counselor to let her call us but the counselor WOULDN’T let her. Instead, the counselor called the kids' room asking us to pick her up instead of reaching us with the app we PAID EXTRA for (see below). We got her an hour later and she wouldn’t go back.
We had to pay almost $10 each phone to communicate onboard and the app worked 3/5 times. Either the notification wasn’t going through (even though the notification was turned on) or you could see you got a message but when you opened it up to see the message there was no message. The internet options were vague and my husband purchased a 50 minute usage thinking it was for 50 minutes total but didn’t realize it was a continuous 50 minutes so he used it up in the shower (and this was $100!).