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Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with the changes. Entire drink menu mixers were changed so that drinks you previously liked, now were terrible with no option to have previous mixes. Restaurant services just did not meet the standard of previous cruises at all. Really unbelievable how bad it was in comparison. Ship advised SA tax clearance would take place on ship, and it didn't, so we lost about $500 in tax refunds, when we could have sorted it ourselves had we known. Bottle of wine in cabin, was half size for the first time ever. Silly I know, but really, with what they pay for wine? I saw that as penny pinching compared to previous cruises. All cruises on Cunard prior to this,would have been a 5 star from me. Not sure where it's headed. Paid full price, and doubt I ever will again

Disappointed

Queen Mary 2 (QM2) Cruise Review by travelz

2 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: Trans-Ocean
  • Cabin Type: Balcony
Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with the changes. Entire drink menu mixers were changed so that drinks you previously liked, now were terrible with no option to have previous mixes. Restaurant services just did not meet the standard of previous cruises at all. Really unbelievable how bad it was in comparison. Ship advised SA tax clearance would take place on ship, and it didn't, so we lost about $500 in tax refunds, when we could have sorted it ourselves had we known. Bottle of wine in cabin, was half size for the first time ever. Silly I know, but really, with what they pay for wine? I saw that as penny pinching compared to previous cruises. All cruises on Cunard prior to this,would have been a 5 star from me. Not sure where it's headed. Paid full price, and doubt I ever will again
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