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We choose this cruise line because our family tries to go on a new cruise every year. This is my 3rd cruise and my families 4th. When we got to the terminal in Barcelona the Norwegian staff was right there to help with bags and made security a breeze. Especially for someone that has PTSD and can't handle lines or things not going smooth. The security staff helped us through the process and then one of the ships staff members was on the other side walking us to a check-in representative. As we got to check-in we walked right up to the counter, got our ID cards and then was taken to the ship. As we entered the photo staff was there to take our pictures. I was surprised on how helpful they were especially since we were a group of 8. On board the ship everything was extremely clean, staff was there to welcome us onboard and bar staff was offering drinks. After we got a drink we went up to the room where our bags were already waiting for us. On other ships we have waited up to 6 hours for our luggage. Our room was a good size, spot less and completely met our expectations. We couldn't have asked for a better steward. The towel animals he made were out of this world. On our first night we had went to shower and noticed that our shower head was broke. The next morning we let him know and it was fixed within an hour. Each night on the cruise ship we tried a different dinning hall. Each of the dining halls had amazing food. Nothing beats the steak house on this ship though. The chef at the steak house definitely knew what he was doing. Highly recommended. As for dessert, the best dessert you'll get on the ship is in the steak house. On a side note don't get the green tea cake at the hibachi. It tastes like card board and spinach. Overall I would say the trip was amazing. We booked the cruise through Costco and get an awesome deal. I highly recommend the excursions. If you want to save some money book them through Shore Excursions Group LLC. We did way more than what the cruise offered if we had booked with them and saved money. Firdoze from the photo crew by far stood out from any other staff members on the cruise. She knew us by name, was very patient with the special needs party in our group, always livened up the area and when it was time to purchase our pictures she was right there to help explain the process. At one point I got beyond confused with the pricing and was getting frustrated because the computer and the sign said two different prices. Firdoze came and helped us print our pictures we wanted. Helped us determine which package was best for us and even saved us over $200. Major kudos to her for all of her hard work helping us.

Amazing Crew. Photo crew went above and beyond

Norwegian Epic Cruise Review by Patrick.m.kennedy1

1 person found this helpful
Trip Details
We choose this cruise line because our family tries to go on a new cruise every year. This is my 3rd cruise and my families 4th. When we got to the terminal in Barcelona the Norwegian staff was right there to help with bags and made security a breeze. Especially for someone that has PTSD and can't handle lines or things not going smooth. The security staff helped us through the process and then one of the ships staff members was on the other side walking us to a check-in representative. As we got to check-in we walked right up to the counter, got our ID cards and then was taken to the ship. As we entered the photo staff was there to take our pictures. I was surprised on how helpful they were especially since we were a group of 8. On board the ship everything was extremely clean, staff was there to welcome us onboard and bar staff was offering drinks. After we got a drink we went up to the room where our bags were already waiting for us. On other ships we have waited up to 6 hours for our luggage.

Our room was a good size, spot less and completely met our expectations. We couldn't have asked for a better steward. The towel animals he made were out of this world. On our first night we had went to shower and noticed that our shower head was broke. The next morning we let him know and it was fixed within an hour.

Each night on the cruise ship we tried a different dinning hall. Each of the dining halls had amazing food. Nothing beats the steak house on this ship though. The chef at the steak house definitely knew what he was doing. Highly recommended. As for dessert, the best dessert you'll get on the ship is in the steak house. On a side note don't get the green tea cake at the hibachi. It tastes like card board and spinach.

Overall I would say the trip was amazing. We booked the cruise through Costco and get an awesome deal. I highly recommend the excursions. If you want to save some money book them through Shore Excursions Group LLC. We did way more than what the cruise offered if we had booked with them and saved money.

Firdoze from the photo crew by far stood out from any other staff members on the cruise. She knew us by name, was very patient with the special needs party in our group, always livened up the area and when it was time to purchase our pictures she was right there to help explain the process. At one point I got beyond confused with the pricing and was getting frustrated because the computer and the sign said two different prices. Firdoze came and helped us print our pictures we wanted. Helped us determine which package was best for us and even saved us over $200. Major kudos to her for all of her hard work helping us.
Patrick.m.kennedy1’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Service
Onboard Experience
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Cabin Review

Balcony
Cabin BE 10044
Our cabin was much more than we expected. The room was clean and very spacious. We couldn't have asked for a better steward.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

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  • City Tour
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  • City Tour
    Highly recommended you go out and see the town. Go with a tour group so you can see the best spots. Just make sure that your group tour is 15 or less people or you won't be able to see everything. At the end of the tour we were able to go by some souvenirs at the city mart.
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    Rome was by far my favorite day. Seeing the Vatican and the Colosseum is something I will never forget. The architecture is out of this world, very colorful and clean. You couldn't have asked for a better time.
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