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Quality of the ship was very good! Breakfast in the Horizon court was good with a wide choice of fruit, cereals and food. The buffet seating was always too busy and it was difficult to find seating. The two white chefs (a grumpy male and female) making eggs, thought it was a big burden to make hubby two soft eggs every morning, while the Asian chef was most accommodating. Due to our food restrictions - we don’t eat meat, and therefore we look forward to having eggs made to our preference, as this is our main meal. Coffee machines in the Horizon court often seemed problematic. We encountered a bad experience at the Allegro restaurant for dinner. We were rudely turned away on one occasion without explanation - so we never returned. We mostly resorted to dining at Concerto - and were most times seated next to the clearing area. We thought this was the case because we were not white passengers - who seemed to always get preferential seating! After complaining to the Maître D, we were offered better seating and more cordial service from the headwaiters! It is quite strange that there were no head waiters of colour in the four restaurants that we ate at. Service at the Crown Grill however, was very good - although the food did not meet our expectations. The Indian food and roti served at Concerto restaurant was excellent. Symphony waiters seemed to find it a problem getting the Indian menu dishes served to us. The que at passenger services was always unbelievably long - resulting in a long wait of over half an hour on two occasions! It would be a good idea if the ship advises passengers as to which port the ship is docked at - when visiting different cities. We had a problem in Stockholm - trying to work out which port we had to get back to. All in all we enjoyed the cruise and visiting different destinations despite the unpleasant restaurant incidents.

Disappointing restaurant service

Regal Princess Cruise Review by Kadwaf

1 person found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Baltic Sea
  • Cabin Type: Premium Deluxe Balcony
Quality of the ship was very good!

Breakfast in the Horizon court was good with a wide choice of fruit, cereals and food. The buffet seating was always too busy and it was difficult to find seating. The two white chefs (a grumpy male and female) making eggs, thought it was a big burden to make hubby two soft eggs every morning, while the Asian chef was most accommodating. Due to our food restrictions - we don’t eat meat, and therefore we look forward to having eggs made to our preference, as this is our main meal. Coffee machines in the Horizon court often seemed problematic.

We encountered a bad experience at the Allegro restaurant for dinner. We were rudely turned away on one occasion without explanation - so we never returned. We mostly resorted to dining at Concerto - and were most times seated next to the clearing area. We thought this was the case because we were not white passengers - who seemed to always get preferential seating! After complaining to the Maître D, we were offered better seating and more cordial service from the headwaiters! It is quite strange that there were no head waiters of colour in the four restaurants that we ate at. Service at the Crown Grill however, was very good - although the food did not meet our expectations. The Indian food and roti served at Concerto restaurant was excellent. Symphony waiters seemed to find it a problem getting the Indian menu dishes served to us.

The que at passenger services was always unbelievably long - resulting in a long wait of over half an hour on two occasions!

It would be a good idea if the ship advises passengers as to which port the ship is docked at - when visiting different cities. We had a problem in Stockholm - trying to work out which port we had to get back to.

All in all we enjoyed the cruise and visiting different destinations despite the unpleasant restaurant incidents.
Kadwaf’s Full Rating Summary
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Cabin Review

Premium Deluxe Balcony
Cabin D4 412
Our deluxe balcony room on the Dolphin level was reasonable in size with a separate area for clothes hanging and bags. The shower cubicle and toilet was small but comfortable. The room attendant Victor was great. There were no adapters available on board - so he made a plan and connected my cell phone charger to the plug point attached to my bedside lamp. The balcony view was perfect!
Marina Deck Inside Cabins, Balcony Cabins, Suite Cabins

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