First, when you book a suite you expect something extra in terms of service...right? Not here. On past Princess cruises our steward acted as our "butler" in that everything could be done through him/her. On this cruise, he just pointed us in the direction of room service or dining rooms. He was nothing more than a maid. Second, our room was not stocked as promised with beverages and when we asked about it we were told to call room service...no help at all. We never got what was supposed to be in our suite. Next, the DVD player in our room, which is supposed to be one of the "extras" did not work. When we called for service we were told "we are not sure what is wrong with it". We were dumbfounded...they did not even come to the room to check it out. The bathroom shower lining was worn away, the drain did not drain, and the rug was stained. But, MOST dissapointing was that the ship planned late night parties on the deck above us. Imagine trying to get a good night's sleep while 1,000 people are doing the "Macarana" above you until after midnight. Pincess has gone way downhill since our first trip with this line 7 years ago. Its time for us to find another cruise line.