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Tours very expensive with nothing to be seen Charged 20$ for local transfers when docked and then faced over 1 hour wait to get on a bus both ways Only had anytime dining, no set dining although we had booked for a table of 8. Again long queues to get into dining rooms. Specifically aimed at Asian customers, although the majority non Asian and staff confirmed this was the case. Dining room English menu managed to offer Shepherds Pie and all was lukewarm. Restricted Windjammer opening hours. Closed at 10.30 am had to go to another cafe with much less choice. Entertainment almost non existent No port maps supplied unless queued for ages at Guest Relations to get one. Everyone was complaining about this cruise so the queues were horrendous. TV choices terrible only American Weather Service in English Disembarkation was a joke, the queues went all round the ship to get off they seemed to just get everyone off in one go. Have had several conversations with Royal Caribbean and all they can say is sorry but having done many Royal Caribbean cruises there was just so much wrong with this one and just saying sorry does not quite cut it. One lady I spoke to in Miami said that this cruise was "culturally enriched"her words,and that this is in their description in the brochures and we were sold this cruise as a "miscommunication from the travel agent" again her words, we have spoken to both our travel agent and also others and no one has ever heard of this before.and it is certainly not in any of the brochures. I would advise anyone cruising to the Far East to check this out. We have just had such awful treatment from this Company since our return which is so sad as the previous cruises were such wonderful experiences.

Total Disappointment

Ovation of the Seas Cruise Review by jennymichael

3 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Asia
  • Cabin Type: Ocean View Balcony
Tours very expensive with nothing to be seen

Charged 20$ for local transfers when docked and then faced over 1 hour wait to get on a bus both ways

Only had anytime dining, no set dining although we had booked for a table of 8. Again long queues to get into dining rooms.

Specifically aimed at Asian customers, although the majority non Asian and staff confirmed this was the case.

Dining room English menu managed to offer Shepherds Pie and all was lukewarm.

Restricted Windjammer opening hours. Closed at 10.30 am had to go to another cafe with much less choice.

Entertainment almost non existent

No port maps supplied unless queued for ages at Guest Relations to get one. Everyone was complaining about this cruise so the queues were horrendous.

TV choices terrible only American Weather Service in English

Disembarkation was a joke, the queues went all round the ship to get off they seemed to just get everyone off in one go.

Have had several conversations with Royal Caribbean and all they can say is sorry but having done many Royal Caribbean cruises there was just so much wrong with this one and just saying sorry does not quite cut it.

One lady I spoke to in Miami said that this cruise was "culturally enriched"her words,and that this is in their description in the brochures and we were sold this cruise as a "miscommunication from the travel agent" again her words, we have spoken to both our travel agent and also others and no one has ever heard of this before.and it is certainly not in any of the brochures. I would advise anyone cruising to the Far East to check this out.

We have just had such awful treatment from this Company since our return which is so sad as the previous cruises were such wonderful experiences.
jennymichael’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Ocean View Balcony
Cabin 3D
OK Liked the kettle but they could not supply coffee. We were told that the reason was that the Asians did not drink coffee
Didn't always get Cruise Compass and we were only turned down occasionally, got back one day and no towels, we felt our steward needed a checkist.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins