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We had previously cruised with Crystal in 2014 and 2015 and I was concerned about recent reviews about the Serenity. Our cruise involved ports in the UK, Ireland, Amsterdam and Belgium. I am happy to say that the overall experience concerning service and food was uniformly excellent. We did not experience any significant delays in service in the main dining room or speciality restaurants. Cabin service and service at the Lido buffet and other areas of the ship was excellent. Cruise excursions and featured speakers on the cruise were excellent. The evening entertainment which was a mix of on board entertainment staff or local talent was excellent. We always book a cabin on deck 7 and found ample space and drawers in the cabin. Cabin service was excellent. The staff makes an effort to know the passengers and we were happy to see staff from our previous cruises. We look forward to our next Crystal cruise.

Not disappointed

Crystal Serenity Cruise Review by Virginia from Roslyn

21 people found this helpful
Trip Details
We had previously cruised with Crystal in 2014 and 2015 and I was concerned about recent reviews about the Serenity. Our cruise involved ports in the UK, Ireland, Amsterdam and Belgium. I am happy to say that the overall experience concerning service and food was uniformly excellent. We did not experience any significant delays in service in the main dining room or speciality restaurants. Cabin service and service at the Lido buffet and other areas of the ship was excellent. Cruise excursions and featured speakers on the cruise were excellent. The evening entertainment which was a mix of on board entertainment staff or local talent was excellent. We always book a cabin on deck 7 and found ample space and drawers in the cabin. Cabin service was excellent. The staff makes an effort to know the passengers and we were happy to see staff from our previous cruises. We look forward to our next Crystal cruise.
Virginia from Roslyn’s Full Rating Summary
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