I do not want to come across as sounding negative about this, since we did enjoy ourselves on this Alaska cruise/tour. We have cruised most frequently with Celebrity, but as first time HAL guests it's hard to avoid comparisons. Of course people have different impressions of things. Many people here have said that the Noordam is showing wear. We didn't really see much evidence of that. The outside decks are all gleaming white and look as though they've just been painted. All areas inside and out appear to be very clean and well maintained. Some of the negative comments may be due to the fact that a lot of the decor looks dated, although it's certainly not very old. Common areas: We found the Noordam to be thoughtfully designed and decorated in a mostly sophisticated fashion. There is some glitz but it's well placed. The ship was launched in 2006 and I think I've read that it was dry-docked for an overhaul in 2015. Much of the decor is tasteful and traditional, while in many places it looks like 1985 -- which obviously is not the case. There's a lot of dusky rose color and polished brass, well done but reminiscent of 30 years ago. The dark reds and rose shades, particularly in the otherwise attractive Vista Dining Room, make it feel a bit claustrophobic. If the ceilings were lightened up it might make the whole area seem more spacious. The ship features a lovely and interesting collection of European art pieces. There are some spectacular fresh floral arrangements around the ship. Certain details are pretty wonderful (like the elevator doors). All these features should make the Noordam feel somewhat classier overall than it does. I think this may be due to the otherwise dated and sometimes claustrophobic color schemes and traffic inefficiencies in certain areas. The ship's decor lacks a certain continuity and is somewhat disjointed. The ship has two pools. If only the Noordam were large enough to have an 'adults only' pool. Both pools were overridden with splashing, running kids the whole time; not particularly inviting for grownups desiring a peaceful poolside experience. Cabin: Our cabin was on Deck 1, the Main Deck. It had a window rather than a balcony. It was comfortable and the bed was good. The decor might have been a little frumpy but it was perfectly acceptable. Unbeknownst to us, our part of Deck 1 is beneath the BB King Blues Club. Don't plan to go to sleep early because the loud thumping music from the Club doesn't end until around 11:15. The cabin's layout where the closets are located makes for a particularly awkward area. That little hallway is always going to be tight, but the way the closet doors open, two people cannot easily access the closets at the same time. There are no lights in the closet and to see your things properly, you must turn on the hallway light, which is on the same circuit as the main ceiling lights in the cabin; not good if it's dark and someone is trying to sleep. I was surprised that the in-cabin TV did not have a channel where you can check on your bill to monitor expenses. I learned at the guest relations desk that they do not automatically provide a summary of your bill, you must request one. While the bathroom functioned just fine, what a dreary little place it is. A ship's bathroom is essentially one big plastic module and probably not easy to update. The color of these bathrooms is a peculiar tan, which reminded me of the color of panty hose; and the tub, sink, and door are that strange greenish-tan like degrading plastic computer components. Again, everything worked fine, but who ever chose the colors? Our mirrors were ready for replacing due to humidity damage around the edges. Lido Buffet: The Buffet is not self-serve, so there are big crowds at the serving areas. The kitchen crew serves everyone, order by order, so it can be slow-going and extremely cramped. I imagine it is not self-serve in the interest of preventing norovirus, which is admirable, but it makes for very inefficient service and crowding. The Vista Dining Room is not open at lunch, so the whole ship is at the Buffet, which is a mob scene at times. We occasionally escaped to the taco bar out by the pool. The Lido Buffet opens to a big aft deck, which has a lot of seating, but if the weather is inclement, everyone is crammed into the inside dining area. We are by no means foodies, but the Lido Buffet food was largely disappointing. Many of the offerings did not seem fresh and sometimes tasted leftover or of refrigerator. Some turn-offs were fat, grisly lamb shoulder; tough, stringy, overcooked asparagus; bleu cheese dressing with absolutely no flavor whatsoever; pre-made sandwiches in bags; and flavorless ice cream. All it has going for it is that it is cold. Of course the ship's cooking ingredients are not supermarket house brands, but it sure does taste like it. Coffee and cookies are excellent, as are the made to order salads (with an alternative dressing choice). Vista Dining Room: Service was excellent and the layout of the dining room is multi-level and interesting. We were seated in a different area for each dinner, which was nice. The food in the Vista Dining Room was head and shoulders better than that of the Lido Buffet, with a few exceptions. Buttermilk pancakes were rubbery and chewy; beef stroganoff was topped with two dry, stringy chunks of beef, and a few other items were lackluster. But most everything else was good to quite good. We never had dinner in the Buffet because the service, food, atmosphere, and stress level is so much better in the Vista Dining Room than in the Lido Buffet. Traditional afternoon high tea is also served in the Vista Dining Room. It's pleasant and the tea is good but many of the attractive-looking small pastries taste like supermarket house brand. A civilized tradition but sort of disappointing. Entertainment: First and foremost (and possibly tempting us to book with HAL again) is their Lincoln Center Stage. It's a chamber music venue that is too small for the number of people it attracts. The room opens to the hallway where clueless loudmouths often make hearing the exquisite music difficult, and is probably a distraction for the musicians as well. The quintet on board were brilliant musicians, accomplished and degreed, with delightful stage presence. We did not attend the BB King Blues Club since it's not our preferred type of music -- and as stated above, we were treated to a free show in our cabin every night. There were two production shows in the main theater during the week we were on the ship. The singers, dancers, sets, and effects are absolutely flawless and professional. The shows we saw were very loud, raucous rock-themed productions. No reflection on the performers, by any means, but I'm not sure if this type of show would be the choice of many of the guests on the ship. The comedian and especially the magician were excellent. My impression is that HAL, or at least this particular ship and cruise, is at a difficult crossroads as far as how to present its brand. I was expecting to find what its reputation is known for: catering to a fairly well-heeled mature clientele that prefers a traditional, rather sophisticated, classic cruise experience. The Noordam exhibits elements of a classic cruise liner, e.g., the teak steamer chairs, certain Deco details, railings and deckings; but is mixed with elements that make me fear that HAL may go the way of Carnival (I realize that's the parent company) and other lines which attract a more brusque, partying crowd. Of course any cruise line must update and reinvent itself to appeal to its current demographic, but HAL should take care not to lose its niche. Land portion: Our cruise began in Vancouver and we disembarked in Seward. A ten-hour motor coach ride (thankfully, with several stops and lunch) brought us to Denali National Park. HAL is to be complimented on how well they've accomplished handling enormous crowds, all working like clockwork. Our room in the Denali McKinley Lodge was comfortable and very attractive; we were in Building O, which seems to be within a fairly new enclave of buildings. And the train back to Anchorage was beautiful, spotless, and roomy.

Observations from a first-time HAL guest

Noordam Cruise Review by Travelin_Bear

14 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Alaska
I do not want to come across as sounding negative about this, since we did enjoy ourselves on this Alaska cruise/tour. We have cruised most frequently with Celebrity, but as first time HAL guests it's hard to avoid comparisons.

Of course people have different impressions of things. Many people here have said that the Noordam is showing wear. We didn't really see much evidence of that. The outside decks are all gleaming white and look as though they've just been painted. All areas inside and out appear to be very clean and well maintained. Some of the negative comments may be due to the fact that a lot of the decor looks dated, although it's certainly not very old.

Common areas: We found the Noordam to be thoughtfully designed and decorated in a mostly sophisticated fashion. There is some glitz but it's well placed. The ship was launched in 2006 and I think I've read that it was dry-docked for an overhaul in 2015. Much of the decor is tasteful and traditional, while in many places it looks like 1985 -- which obviously is not the case. There's a lot of dusky rose color and polished brass, well done but reminiscent of 30 years ago. The dark reds and rose shades, particularly in the otherwise attractive Vista Dining Room, make it feel a bit claustrophobic. If the ceilings were lightened up it might make the whole area seem more spacious. The ship features a lovely and interesting collection of European art pieces. There are some spectacular fresh floral arrangements around the ship. Certain details are pretty wonderful (like the elevator doors). All these features should make the Noordam feel somewhat classier overall than it does. I think this may be due to the otherwise dated and sometimes claustrophobic color schemes and traffic inefficiencies in certain areas. The ship's decor lacks a certain continuity and is somewhat disjointed. The ship has two pools. If only the Noordam were large enough to have an 'adults only' pool. Both pools were overridden with splashing, running kids the whole time; not particularly inviting for grownups desiring a peaceful poolside experience.

Cabin: Our cabin was on Deck 1, the Main Deck. It had a window rather than a balcony. It was comfortable and the bed was good. The decor might have been a little frumpy but it was perfectly acceptable. Unbeknownst to us, our part of Deck 1 is beneath the BB King Blues Club. Don't plan to go to sleep early because the loud thumping music from the Club doesn't end until around 11:15. The cabin's layout where the closets are located makes for a particularly awkward area. That little hallway is always going to be tight, but the way the closet doors open, two people cannot easily access the closets at the same time. There are no lights in the closet and to see your things properly, you must turn on the hallway light, which is on the same circuit as the main ceiling lights in the cabin; not good if it's dark and someone is trying to sleep. I was surprised that the in-cabin TV did not have a channel where you can check on your bill to monitor expenses. I learned at the guest relations desk that they do not automatically provide a summary of your bill, you must request one. While the bathroom functioned just fine, what a dreary little place it is. A ship's bathroom is essentially one big plastic module and probably not easy to update. The color of these bathrooms is a peculiar tan, which reminded me of the color of panty hose; and the tub, sink, and door are that strange greenish-tan like degrading plastic computer components. Again, everything worked fine, but who ever chose the colors? Our mirrors were ready for replacing due to humidity damage around the edges.

Lido Buffet: The Buffet is not self-serve, so there are big crowds at the serving areas. The kitchen crew serves everyone, order by order, so it can be slow-going and extremely cramped. I imagine it is not self-serve in the interest of preventing norovirus, which is admirable, but it makes for very inefficient service and crowding. The Vista Dining Room is not open at lunch, so the whole ship is at the Buffet, which is a mob scene at times. We occasionally escaped to the taco bar out by the pool. The Lido Buffet opens to a big aft deck, which has a lot of seating, but if the weather is inclement, everyone is crammed into the inside dining area. We are by no means foodies, but the Lido Buffet food was largely disappointing. Many of the offerings did not seem fresh and sometimes tasted leftover or of refrigerator. Some turn-offs were fat, grisly lamb shoulder; tough, stringy, overcooked asparagus; bleu cheese dressing with absolutely no flavor whatsoever; pre-made sandwiches in bags; and flavorless ice cream. All it has going for it is that it is cold. Of course the ship's cooking ingredients are not supermarket house brands, but it sure does taste like it. Coffee and cookies are excellent, as are the made to order salads (with an alternative dressing choice).

Vista Dining Room: Service was excellent and the layout of the dining room is multi-level and interesting. We were seated in a different area for each dinner, which was nice. The food in the Vista Dining Room was head and shoulders better than that of the Lido Buffet, with a few exceptions. Buttermilk pancakes were rubbery and chewy; beef stroganoff was topped with two dry, stringy chunks of beef, and a few other items were lackluster. But most everything else was good to quite good. We never had dinner in the Buffet because the service, food, atmosphere, and stress level is so much better in the Vista Dining Room than in the Lido Buffet. Traditional afternoon high tea is also served in the Vista Dining Room. It's pleasant and the tea is good but many of the attractive-looking small pastries taste like supermarket house brand. A civilized tradition but sort of disappointing.

Entertainment: First and foremost (and possibly tempting us to book with HAL again) is their Lincoln Center Stage. It's a chamber music venue that is too small for the number of people it attracts. The room opens to the hallway where clueless loudmouths often make hearing the exquisite music difficult, and is probably a distraction for the musicians as well. The quintet on board were brilliant musicians, accomplished and degreed, with delightful stage presence. We did not attend the BB King Blues Club since it's not our preferred type of music -- and as stated above, we were treated to a free show in our cabin every night. There were two production shows in the main theater during the week we were on the ship. The singers, dancers, sets, and effects are absolutely flawless and professional. The shows we saw were very loud, raucous rock-themed productions. No reflection on the performers, by any means, but I'm not sure if this type of show would be the choice of many of the guests on the ship. The comedian and especially the magician were excellent.

My impression is that HAL, or at least this particular ship and cruise, is at a difficult crossroads as far as how to present its brand. I was expecting to find what its reputation is known for: catering to a fairly well-heeled mature clientele that prefers a traditional, rather sophisticated, classic cruise experience. The Noordam exhibits elements of a classic cruise liner, e.g., the teak steamer chairs, certain Deco details, railings and deckings; but is mixed with elements that make me fear that HAL may go the way of Carnival (I realize that's the parent company) and other lines which attract a more brusque, partying crowd. Of course any cruise line must update and reinvent itself to appeal to its current demographic, but HAL should take care not to lose its niche.

Land portion: Our cruise began in Vancouver and we disembarked in Seward. A ten-hour motor coach ride (thankfully, with several stops and lunch) brought us to Denali National Park. HAL is to be complimented on how well they've accomplished handling enormous crowds, all working like clockwork. Our room in the Denali McKinley Lodge was comfortable and very attractive; we were in Building O, which seems to be within a fairly new enclave of buildings. And the train back to Anchorage was beautiful, spotless, and roomy.
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