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My husband chose this cruise for my 60th birthday treat. We live in Cyprus and had always wanted to visit the Greek islands. Especially Santorini. And thought this would be good way to do it. GOOD POINTS Lovely friendly staff. We enjoyed the Buffett dining as the choice was excellent. The islands we visited lived up to our expectations. Especially Santorini. We had 2 excursions included in our package. 1 to Oia in Santorini and an historic visit in Kusadassi. Both were excellent. And the added bonus of a visit to Samos. Beautiful. BAD POINTS The ship needs a complete overhaul. It’s very dated. The pool is a joke. It’s tiny with a sign posted stating no more than 10 people at a time. Which was unbelievable on a ship with 12000 passengers. The pool is totally in the wrong place. There are no loungers on this level. Which means you have to come out of the pool. And either totally dry yourself off or walk up one level in a wet swimsuit to find a lounger. This level is also partially covered by glass. Making it unbearably hot to sit in. There are loads of underused areas on this ship. Many areas with nowhere to sit. And only 1 outdoor bar. Making it a rush every night to get a table. Yet the level directly above this area had no tables or seating. Surely it would’ve made sense to use this area as part of the bar. They could’ve installed furniture that screwed down. Then there was the dining rooms. A total joke. Both dining rooms had exactly the same menu as each other. Why.. That’s why we used the buffet every day. More choice. On the night of my birthday we decided to give one of the dining rooms a try. Wish we hadn’t bothered. There are notices delivered to everyone that smart dress is essential in the dining rooms. That meant no shorts vests or flip flops on men. And smart dresses for women. This was totally ignored. And the staff did nothing about it. The guys at the next table to us were in vests shorts and flip flops. We were sat right next to one of the clearing stations. And the noise plus the sight of leftovers was awful. It felt like a cafeteria. All you could hear was the scraping of plates and clattering of cutlery. And final straw was a waiter asking if he could take our plates, then dumping a tray with other peoples leftovers on our table. And scraping our leftovers onto it. I felt sick. This happened a lot. Even in the buffet restaurant. A fine dining experience it certainly was not. Although our room was nice and roomy (7009), the shower room was tiny. Thank goodness my husband and I are slim. Anyone any heavier would’ve struggled to sit on the loo. And finally. There was the “special evenings” eg the captains cocktail party. We were looking forward to dressing up and having an elegant evening. Another joke. The invitation specifically stated smart dress only. While most people made an effort, some didn’t. And were still allowed entry. To summarise. We won’t ever travel with Celestyal again. It was our first cruise, and has put us off cruising. It felt like a holiday camp on water.

Very disappointed

Celestyal Crystal Cruise Review by Gardener/058

10 people found this helpful
Trip Details
My husband chose this cruise for my 60th birthday treat. We live in Cyprus and had always wanted to visit the Greek islands. Especially Santorini. And thought this would be good way to do it.

GOOD POINTS

Lovely friendly staff. We enjoyed the Buffett dining as the choice was excellent. The islands we visited lived up to our expectations. Especially Santorini. We had 2 excursions included in our package. 1 to Oia in Santorini and an historic visit in Kusadassi. Both were excellent.

And the added bonus of a visit to Samos. Beautiful.

BAD POINTS

The ship needs a complete overhaul. It’s very dated.

The pool is a joke. It’s tiny with a sign posted stating no more than 10 people at a time. Which was unbelievable on a ship with 12000 passengers.

The pool is totally in the wrong place. There are no loungers on this level. Which means you have to come out of the pool. And either totally dry yourself off or walk up one level in a wet swimsuit to find a lounger. This level is also partially covered by glass. Making it unbearably hot to sit in.

There are loads of underused areas on this ship. Many areas with nowhere to sit. And only 1 outdoor bar. Making it a rush every night to get a table. Yet the level directly above this area had no tables or seating. Surely it would’ve made sense to use this area as part of the bar. They could’ve installed furniture that screwed down.

Then there was the dining rooms. A total joke.

Both dining rooms had exactly the same menu as each other. Why..

That’s why we used the buffet every day. More choice.

On the night of my birthday we decided to give one of the dining rooms a try. Wish we hadn’t bothered.

There are notices delivered to everyone that smart dress is essential in the dining rooms. That meant no shorts vests or flip flops on men. And smart dresses for women.

This was totally ignored. And the staff did nothing about it. The guys at the next table to us were in vests shorts and flip flops.

We were sat right next to one of the clearing stations. And the noise plus the sight of leftovers was awful. It felt like a cafeteria. All you could hear was the scraping of plates and clattering of cutlery. And final straw was a waiter asking if he could take our plates, then dumping a tray with other peoples leftovers on our table. And scraping our leftovers onto it. I felt sick. This happened a lot. Even in the buffet restaurant.

A fine dining experience it certainly was not.

Although our room was nice and roomy (7009), the shower room was tiny. Thank goodness my husband and I are slim. Anyone any heavier would’ve struggled to sit on the loo.

And finally. There was the “special evenings” eg the captains cocktail party.

We were looking forward to dressing up and having an elegant evening. Another joke. The invitation specifically stated smart dress only. While most people made an effort, some didn’t. And were still allowed entry.

To summarise. We won’t ever travel with Celestyal again. It was our first cruise, and has put us off cruising. It felt like a holiday camp on water.
Celestyal Cruises 1, Passenger Services @Celestyal Cruises has responded
Thank you for taking the time to share your experience on board the Crystal. We appreciate your feedback and opinion, for us to continue upgrading our products. Every passenger’s feedback is of great value to us and your remarks will be forwarded to the appropriate departments. We hope to welcome you again on board our vessels for a better experience.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Gardener/058’s Full Rating Summary
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Cabin Review

Cabin 7009
Although the cabin itself was nice. The shower room was tiny.
The wardrobe was terrible. Hardly any long hanging space. One side had the safe and the other side had the fridge. All my long clothes were crushed at the bottom because of this. Very bad design.