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We had heard great things about Norwegian; however, unfortunately ended up a bit disappointed. Entertainment was just okay. Food was just okay and the same menu was served over and over again. O'Sheehan's restaurant was outstanding! Customer Service Department tended not to know what they were doing and their first response was always why they couldn't give you what you needed. Towards the end of the trip, they were just flat out rude. Ship is clean and the majority of staff working on the ship are fun and welcoming. We never got to know our cabin person, which is very unusual. We never had a "towel animal" waiting for us -- however, others in our party did have them. The Skagway Train excursion was fantastic! My brother and sister-in-law signed up to see bears eat salmon, and unfortunately, no bears ever showed. They paid good money to do this, and were told that it was too early for the bears to appear. When they spoke with the Excursion rep, they basically told them too bad, and again, they were rude. The baby changing stations on the ship are great! I definitely would recommend a cruise to Alaska but would look at another cruise line. We took a cruise to Alaska two years ago, and we should have stayed with that cruise line.

Alaska Review

Norwegian Pearl Cruise Review by pammg

2 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Alaska
  • Cabin Type: Mid-Ship Inside
We had heard great things about Norwegian; however, unfortunately ended up a bit disappointed. Entertainment was just okay. Food was just okay and the same menu was served over and over again.

O'Sheehan's restaurant was outstanding!

Customer Service Department tended not to know what they were doing and their first response was always why they couldn't give you what you needed. Towards the end of the trip, they were just flat out rude.

Ship is clean and the majority of staff working on the ship are fun and welcoming.

We never got to know our cabin person, which is very unusual. We never had a "towel animal" waiting for us -- however, others in our party did have them.

The Skagway Train excursion was fantastic! My brother and sister-in-law signed up to see bears eat salmon, and unfortunately, no bears ever showed. They paid good money to do this, and were told that it was too early for the bears to appear. When they spoke with the Excursion rep, they basically told them too bad, and again, they were rude.

The baby changing stations on the ship are great!

I definitely would recommend a cruise to Alaska but would look at another cruise line. We took a cruise to Alaska two years ago, and we should have stayed with that cruise line.
pammg’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Service
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Cabin Review

Mid-Ship Inside
Cabin IB 9581
Great cabin. Good size shower. Cabin wasn't set up for four people when we arrived. Never received towel animal on our beds. Never knew our Cabin person which is very unfortunate.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews