The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what was going on, and the crew members where rude and actually ignored us because we didn't speak spanish. The entertainment was all in spanish. When you said it was own by a spanish group, I didn't think the entertainment, the annoucements and basically everything was in spanish. We were literally a minority on this ship. It got to be comical when we found somebody who actually spoke english. One of the people in the group purchased the internet package, which she had trouble with all the time. She went to the IT desk and they supposedly fixed it but it was only fixed for a few hours. She then went to the Customer Service desk who told her she would have to go to the IT desk. When she said she already did that and just kind of shrugged their shoulders. She replied by saying aren't you customer service, you need to fix this or refund my money. I don't think they ever fixed it. The ship was a diseaster, the rooms where falling apart. In our cabin, the drawers on the desk were screwed shut (2 of them) the rug was splitting at the seams and the TV was positioned where you couldn't watch it from the bed. My daughter had to wear shoes to get up to the bunk because the ladder was not made for bare feet. As far as the cabin steward, I have no idea who it was. We never saw him, the only thing he did was make our bed. I am use to the bed being turned down with some kind of towel animal with maybe a chocolate or note. Not this cruise. We usually cruise with Carnival and thought they were low class, but this ship took the cake. They say the drinks are included, which means there is no bar service around the pool. You have to go to the bar and get a drink and if you didn't speak spanish, forget it you were last on the service list. Also, the variety of drinks themselves was minimal. If you paid the extra $14 euro per day you could get what you wanted. But, if you didn't, you were stuck with liquor brands that I have never heard of. The food was also terrible. I am not a picky eater but the food was less quality than fast food. The breakfast buffet was watery eggs, uncooked bacon and I had to actually ask for butter. Who doesn't put butter out for breakfast. Also, If you wanted milk, you had to ask for it or get it out of the Urn that people where using to get for their cereal. Luckily, we were not on the ship for lunch and ate good while we were on the islands. The dinner selection was basically the same every night except they had 1 different dish daily. If you didn't like that, then you ate the same thing all week. The service in the dining room was terrible. I don't think you should have to ask for more water/drinks and again butter for the rolls. For all the cruises that I have been on (probably 10 to 12), all served soft serve ice cream 24 hours a day, not this cruise. There was no ice cream anywhere other than the dining room at dinner. I could go on and on about how bad this cruise experience was. I don't normally complain, but this time I think I will post on Cruise critic so future cruisers will be aware.

DON'T WASTE YOUR MONEY

Horizon Cruise Review by patriots9244

16 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Greece
The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what was going on, and the crew members where rude and actually ignored us because we didn't speak spanish. The entertainment was all in spanish. When you said it was own by a spanish group, I didn't think the entertainment, the annoucements and basically everything was in spanish. We were literally a minority on this ship. It got to be comical when we found somebody who actually spoke english. One of the people in the group purchased the internet package, which she had trouble with all the time. She went to the IT desk and they supposedly fixed it but it was only fixed for a few hours. She then went to the Customer Service desk who told her she would have to go to the IT desk. When she said she already did that and just kind of shrugged their shoulders. She replied by saying aren't you customer service, you need to fix this or refund my money. I don't think they ever fixed it. The ship was a diseaster, the rooms where falling apart. In our cabin, the drawers on the desk were screwed shut (2 of them) the rug was splitting at the seams and the TV was positioned where you couldn't watch it from the bed. My daughter had to wear shoes to get up to the bunk because the ladder was not made for bare feet. As far as the cabin steward, I have no idea who it was. We never saw him, the only thing he did was make our bed. I am use to the bed being turned down with some kind of towel animal with maybe a chocolate or note. Not this cruise. We usually cruise with Carnival and thought they were low class, but this ship took the cake. They say the drinks are included, which means there is no bar service around the pool. You have to go to the bar and get a drink and if you didn't speak spanish, forget it you were last on the service list. Also, the variety of drinks themselves was minimal. If you paid the extra $14 euro per day you could get what you wanted. But, if you didn't, you were stuck with liquor brands that I have never heard of.

The food was also terrible. I am not a picky eater but the food was less quality than fast food. The breakfast buffet was watery eggs, uncooked bacon and I had to actually ask for butter. Who doesn't put butter out for breakfast. Also, If you wanted milk, you had to ask for it or get it out of the Urn that people where using to get for their cereal. Luckily, we were not on the ship for lunch and ate good while we were on the islands. The dinner selection was basically the same every night except they had 1 different dish daily. If you didn't like that, then you ate the same thing all week. The service in the dining room was terrible. I don't think you should have to ask for more water/drinks and again butter for the rolls. For all the cruises that I have been on (probably 10 to 12), all served soft serve ice cream 24 hours a day, not this cruise. There was no ice cream anywhere other than the dining room at dinner. I could go on and on about how bad this cruise experience was. I don't normally complain, but this time I think I will post on Cruise critic so future cruisers will be aware.
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Cabin Review

Cabin 6040
Room was falling apart. Do of the drawers were screwed shut and the carpet at the seam was unraveling.