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Princess does not provide the best customer service. Alaska is beautiful, so highly recommend it as a destination. I just recommend you select a cruise line other than Princess. We have taken several cruises and have found other cruise lines to provide much better customer service. Food choices with Princess are very limited and most staff not very personable or customer service oriented. Particularly Guest Services staff and staff at the Excursions desk could really use some Customer Service training. Select a room with a balcony for sure. The views are unlike any other I have ever seen. The entertainment on this cruise was fabulous. Many choices to select from and all were quality performances. Princess could certainly rate much higher if they would provide better coffee and provide a few complimentary bottles of water. Could not believe after all the money we spent, they were going to charge us a fee to print our airline boarding passes. Will try another cruise line next time for sure!

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Island Princess Cruise Review by charly0062

3 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Alaska
  • Cabin Type: Premium Balcony
Princess does not provide the best customer service. Alaska is beautiful, so highly recommend it as a destination. I just recommend you select a cruise line other than Princess. We have taken several cruises and have found other cruise lines to provide much better customer service. Food choices with Princess are very limited and most staff not very personable or customer service oriented. Particularly Guest Services staff and staff at the Excursions desk could really use some Customer Service training.

Select a room with a balcony for sure. The views are unlike any other I have ever seen. The entertainment on this cruise was fabulous. Many choices to select from and all were quality performances.

Princess could certainly rate much higher if they would provide better coffee and provide a few complimentary bottles of water. Could not believe after all the money we spent, they were going to charge us a fee to print our airline boarding passes. Will try another cruise line next time for sure!
charly0062’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Premium Balcony
Cabin B1 B543
Bed is very comfortable. Shower is extremely small
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