I chose this cruise because it was a last minute decision and the only one going to Hawaii on the date that I needed. I will NEVER AGAIN sail with Norwegian. Many of the staff members are not only not very friendly, but downright rude — they argue back with their passengers. I encountered this not only myself but was witness to others, too.
The elevators were another issue. There are thousands of passengers on board, but there are only seven elevators. Worst of all, they are so slow that I ended up just using the stairs.
Norwegian also does not provide free WiFi. What institution in this time and day does not allow free WiFi? So I thought, okay, I don’t need their WiFi because I’ll just use my cellular data. Nope! They prevent you from using yours so that we have to purchase theirs.