1. Home
  2. Cruise Reviews
  3. Emerald Princess
Family members encouraged the cruise and we wanted to back to the port city and eventually see Alaska. We visited the departure city for 3.5 days before embarkation and loved Seattle. The process to get on the ship was smooth but getting off the ship, we were at the airport almost 4 hours early. The service on the ship was well below average except in the club class dining area. The assistant manager and manager of the spa were extremely rude and disrespectful to my mother in law and myself. We were double charged for our services in the spa. If any one is going to get multiple services at the spa, I would recommend doing your most expensive service last to take advantage of the 10,20,30 promotion (10% of first service, etc.) as this promotion is not advertised online. Cabin (suite) was nice but the ship does not utilize reusing towels, recycling in the rooms, etc. Overall it was clean just outdated. The food was average but the service outside of club class was well below average. Drinks were slow to be delivered and extremely sweet. There are no 'specialty beers' at any dining room. Overall service throughout the entire ship was disappointing. The front desk was unable to help clarify double charges. Last day of the cruise, we spent most of the day going around trying to clear up our bill. Our bill was ultimately more than $700 overstated, $500 from the spa and $200 of gratuities were charged on our bill even though they were prepaid. Wifi was awful. Do not waste your money on this. It was $100 and we didn't get any service in the room and barely any service throughout the ship. After all of the below average service, etc. on the cruise, the excursions and ports were awesome! We did the separate cruise to Tracy Arm Fjord which was worth it. We also did the glass blowing class and photography tour in Skagway. The dog sled camp was also a good excursion in Juneau and the wildlife tour in Ketchikan. Anyone who has time to stop in Skagway, definitely make the stop to Skagway Brewing Co. The Spruce Tip Ale was delicious along with the food!

Alaska was beautiful but the cruise itself was below average

Emerald Princess Cruise Review by CarrieD17

2 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Alaska
  • Cabin Type: Owner's Suite with Balcony
Family members encouraged the cruise and we wanted to back to the port city and eventually see Alaska. We visited the departure city for 3.5 days before embarkation and loved Seattle. The process to get on the ship was smooth but getting off the ship, we were at the airport almost 4 hours early. The service on the ship was well below average except in the club class dining area. The assistant manager and manager of the spa were extremely rude and disrespectful to my mother in law and myself. We were double charged for our services in the spa. If any one is going to get multiple services at the spa, I would recommend doing your most expensive service last to take advantage of the 10,20,30 promotion (10% of first service, etc.) as this promotion is not advertised online.

Cabin (suite) was nice but the ship does not utilize reusing towels, recycling in the rooms, etc. Overall it was clean just outdated.

The food was average but the service outside of club class was well below average. Drinks were slow to be delivered and extremely sweet. There are no 'specialty beers' at any dining room.

Overall service throughout the entire ship was disappointing. The front desk was unable to help clarify double charges. Last day of the cruise, we spent most of the day going around trying to clear up our bill. Our bill was ultimately more than $700 overstated, $500 from the spa and $200 of gratuities were charged on our bill even though they were prepaid.

Wifi was awful. Do not waste your money on this. It was $100 and we didn't get any service in the room and barely any service throughout the ship.

After all of the below average service, etc. on the cruise, the excursions and ports were awesome! We did the separate cruise to Tracy Arm Fjord which was worth it. We also did the glass blowing class and photography tour in Skagway. The dog sled camp was also a good excursion in Juneau and the wildlife tour in Ketchikan. Anyone who has time to stop in Skagway, definitely make the stop to Skagway Brewing Co. The Spruce Tip Ale was delicious along with the food!
CarrieD17’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Emerald Princess price drops
250,000+ people have entered their email

Cabin Review

Owner's Suite with Balcony
Cabin S2 R411
The cabin was clean but outdated. We didn't need the additional bath tub but the walk in closet was a plus so we could put away our luggage for the week.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews