Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my nightstand. Give me a break, more ways to nickel and dime me.
Cabin. OK, so I thought a previous poster was a "newbie" who didn't understand a small cabin bathroom. BUT--- no lie. On the Jewel, you have to sit side ways to use the toilet. Your knees cannot fit in front, in THREE of our FOUR cabins. Who came up with that as acceptable? Had to use public toilets as much as possible just to be able to sit. Ridiculous.
The nightstands have two open shelves, no drawers. Save $5 on the life of the table and inconvenience tons of guests. Same with cost cutting on shelves around the mirror and small built in cabin table. Both Princess and RCCL spend the extra few bucks to add shelves to store your stuff. NCL didn't. Again... they think we won't notice or won't compare that others have them and provide for guest comfort- even in a small cabin.
The food. I should have known when NO straws were available for drinks---even the $20 ones at the bar. I get it- conserve--- but NCL saves a few pennies here too, at guest expense. Can't even get one if you ask. And then they cheap out on all the food. The ONE night a shrimp appetizer was offered, they split them in half so they looked like full shrimp, but were halved. Arranged on a bed of potato salad and a "serving" was 2.5 shrimp. The escargot appetizer was two snails, dumped in mushrooms and puff pastry so they only had to serve you 2, not the normal 6 or 7. No lobster----every. What we look forward to most on formal night. Numerous desserts served with "strawberries", and the plate came with , I kid you not, a half of one berry. A strawberry shortcake was a slice of dry pound cake with a scant teaspoon of some type of red goo/ jam. Not an identifiable berry in there. In a weeks' time, not one meal over "OK".
Customer service is a big zero too. Ask a question, get three different answers and times. Asked for a manager call back on an issue on Monday, and get a call on Thursday night???? Kidding, right? Nope. One person in our party(cruise virgin) scheduled multiple spa treatments. Called to reschedule because she was sore from the first massage. OK, no problem. Then a spot open on a shore excursion, and rescheduled again. The spa took the information and rescheduled. Then a manager called back (once the guest left the cabin) and left a message that there is 100% cancellation fee even though her employee accepted the change without saying anything. When that was pointed out, the manager said it was a mistake on the part of the employee, but the fee stands, Kidding? Nope.
We did 9 people on this cruise. Picked NCL (who we sailed on ONCE 10 years ago) over Princess (Elite status) and RCCL (Diamond status) because the dates worked and the rating appeared to be the same/ similar. HUGE MISTAKE.
Never again. Beware, stay away go to RCCL and Princess and actually enjoy the cruise!