1. Home
  2. Cruise Reviews
  3. Harmony of the Seas
Loyalist.. Emerald & Diamond members. The service overall was just poor at best. The ship was absolutely unreal. Plenty for everyone to do and the entertainment was on point. The free food was below average and the Johnny Rockets was great. Makes you wonder if they are trying to drive guests to the dinning you pay for verses the free. Pools & hot tubs are great and there are plenty. I also think the have a great ship that holds a lot of guests but can the staff handle that many. They looked very frazzled compared to my previous cruises I have been on. I did address all these issues with the guest services and they gave me chocolate covered strawberries. I will say the stateroom attendant was great for us. Overall I think I will go to an island or figure out something else for vacation verses getting horrible service.

Disappointed

Harmony of the Seas Cruise Review by cs34378

3 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Eastern Caribbean
  • Cabin Type: Boardwalk View Balcony
Loyalist.. Emerald & Diamond members. The service overall was just poor at best. The ship was absolutely unreal. Plenty for everyone to do and the entertainment was on point. The free food was below average and the Johnny Rockets was great. Makes you wonder if they are trying to drive guests to the dinning you pay for verses the free. Pools & hot tubs are great and there are plenty. I also think the have a great ship that holds a lot of guests but can the staff handle that many. They looked very frazzled compared to my previous cruises I have been on. I did address all these issues with the guest services and they gave me chocolate covered strawberries. I will say the stateroom attendant was great for us. Overall I think I will go to an island or figure out something else for vacation verses getting horrible service.
cs34378’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Ages 7 to 9
Ages 10 to 12
Ages 13 to 15
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Caribbean Harmony of the Seas price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews