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We chose this cruise for the itinerary, and the ports were everything we hoped for and more. Unfortunately, the cruise itself was the worst we've been on, for several reasons: Princess wanted £60 pp each way for transfers between the ship and airport. Thank goodness we saw this for the rip-off it was and decided against booking these. We found our own way for a few £ each. Similarly, the shore excursions were much more expensive than usual, so we chose to make our own way despite not knowing a word of Japanese. We were glad we did as Japan is easily navigable for English speakers - all stops on public transport are written/announced in English. On board, the dining experience is one of the highlights of cruising for us, but we were disappointed as soon as we entered the tiny dining room (1 of 5 small separate, grim ones) instead of a large, glamorous one. We soon realised it was worse than it seemed, because whenever the waiters walked past our table, our chairs moved because the floor was so spongy! The food was mediocre at best and the portions were tiny. We only managed one show in two weeks because showtimes almost always conflicted with dinner. The only time there was a film 'under the stars' actually on after dark, it was a children's film, so we never experienced what would have been a welcome diversion on the dullest cruise we've ever been on. We've never had so little to do on a cruise before! We couldn't even enjoy a quiet drink after dinner in a cosy cocktail bar because there wasn't one! In the tender port of Ishigaki, we queued 2.5 to get off the ship. (The stop was only 5.5 hours) and by the time we finally got off the ship (there were only three tenders going) we didn't have time to do what we'd planned. In Keelung, we queued 30 minutes in the searing heat to embark and when we asked the head of hotel what the delay was, he blamed the customers for all coming back at the same time! Imagine blaming the customers when the liner lays on the excursions to all arrive back at the same time - we thought we were being responsible coming back an hour before we had to, only to get caught up in a backlog like we've never seen before - and get blamed for it too. Most significantly. my best suitcase was ruined beyond repair by careless handling during disembarkation. It caused me huge delay and inconvenience trying to get it home. In the two months since, all Princess has done is try to frustrate me into giving up on getting it replaced, sending me in endless circles on a wild goose chase. To add insult to injury, they even suggested my suitcase was already broken (as if!) and that I might be making a fraudulent claim. To Princess, cruisers are walking wallets to be emptied and once they've had your money, they don't give a toss if they ruin your belongings - AVOID!

First and last cruise with Princess

Diamond Princess Cruise Review by dkdz

2 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Asia
  • Cabin Type: Balcony
We chose this cruise for the itinerary, and the ports were everything we hoped for and more. Unfortunately, the cruise itself was the worst we've been on, for several reasons:

Princess wanted £60 pp each way for transfers between the ship and airport. Thank goodness we saw this for the rip-off it was and decided against booking these. We found our own way for a few £ each. Similarly, the shore excursions were much more expensive than usual, so we chose to make our own way despite not knowing a word of Japanese. We were glad we did as Japan is easily navigable for English speakers - all stops on public transport are written/announced in English.

On board, the dining experience is one of the highlights of cruising for us, but we were disappointed as soon as we entered the tiny dining room (1 of 5 small separate, grim ones) instead of a large, glamorous one. We soon realised it was worse than it seemed, because whenever the waiters walked past our table, our chairs moved because the floor was so spongy! The food was mediocre at best and the portions were tiny. We only managed one show in two weeks because showtimes almost always conflicted with dinner. The only time there was a film 'under the stars' actually on after dark, it was a children's film, so we never experienced what would have been a welcome diversion on the dullest cruise we've ever been on. We've never had so little to do on a cruise before! We couldn't even enjoy a quiet drink after dinner in a cosy cocktail bar because there wasn't one!

In the tender port of Ishigaki, we queued 2.5 to get off the ship. (The stop was only 5.5 hours) and by the time we finally got off the ship (there were only three tenders going) we didn't have time to do what we'd planned. In Keelung, we queued 30 minutes in the searing heat to embark and when we asked the head of hotel what the delay was, he blamed the customers for all coming back at the same time! Imagine blaming the customers when the liner lays on the excursions to all arrive back at the same time - we thought we were being responsible coming back an hour before we had to, only to get caught up in a backlog like we've never seen before - and get blamed for it too.

Most significantly. my best suitcase was ruined beyond repair by careless handling during disembarkation. It caused me huge delay and inconvenience trying to get it home. In the two months since, all Princess has done is try to frustrate me into giving up on getting it replaced, sending me in endless circles on a wild goose chase. To add insult to injury, they even suggested my suitcase was already broken (as if!) and that I might be making a fraudulent claim.

To Princess, cruisers are walking wallets to be emptied and once they've had your money, they don't give a toss if they ruin your belongings - AVOID!
dkdz’s Full Rating Summary
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Cabin Review

Balcony
Cabin BC
In the stateroom, our plumbing kept leaking in our bathroom and our safe kept locking us out, so we forever had to be calling someone to get something fixed.
Lido Deck Inside Cabins, Balcony Cabins