Where to start!!: Norwegian Sun Cruise Review by Donaldc134
Overall Member Rating
Where to start!!
Destination: South America
Embarkation: Santiago (Valparaiso)
We also had trouble with the "mystery dinner" They started half an hour early and changed locations. We questioned them about at noon and everything was the same but by 5:30 it had changed and no one knew what was going on. By the time we found out where it was we were late and they told us just to sit down.When we asked the girl who was running it what to do she said she was busy trying to get it going and couldn't help us then. The other girl told us I came to where it was supposed to be every 10 minutes to look for people who were involved. Well ever 10 minutes was enough time to go there see it wasn't there and try to find some info. She also said "well I was standing by the backdoor why didn't you come there?" How should we know? There was no sign and if you came between the 10 minutes no one was there.After finally we had enough we asked to talk to someone who was in charge. After waiting 10 minutes we were told someone from the cruise staff would be with us shortly. 30 minutes or more later we told them we were going to the bar and they could come find us.About 20 minutes later the Asst. cruise director came and talked with us ,said he was sorry about all the trouble bought us a drink and dinner at one of the restaurant's. Which was nice and the least he could do! I had the feeling the right hand didn't know what the left hand was doing. Thank God there was no serious problems on board because I don't think they could have handled it.
Other little things that should have been noted and fixed were the clocks behind the guest services and shore excursion desk. The time was off ,yes I know the hours are different in other cities but was unaware that the minutes were also! some were 00:15 the next was 00:50 the next was 00:35 and so on.I know it would have taken some time to make sure all were the same,but it made me realize that if they couldn't get that right could they get anything right. Also we tried to check on something on NCL's web site and could never get it to work we called them and were told " Oh the website never works!"I also can't figure out why we weren't kept up on what was going on with the Norwalk on board ,we are all adults and should have been kept aware. The entertainment was poor there was a juggler that was great but the rest left me feeling like I was at a bad lounge show.
So as I said it was the little things.The room attendants were GREAT !!! They went above and beyond,maybe the rest of the crew could take some lessons from them on manners! This was the first cruise we have taken with NCL and will be the last,we will also recommend to people to stay away. Our Travel agent tried to talk us out of using NCL as she said she had had trouble before with them,should have listened to her. Less
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