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American Empress Review

4.5 / 5.0
Editor Rating
94 reviews

Very good cruise EXCEPT first day!

Review for American Empress to North America River
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adamsdle
10+ Cruises • Age 60s

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Sail Date: May 2018
Cabin:

We chose this cruise to see the Pacific Northwest. It was good, except for the nightmarish first day with no air conditioning and a toilet that did not work! UGH! We were moved (to a lesser room) and after that things were OK. The company offered no compensation for this awful experience. The company is still working things out with meals, excursions, but acceptable. The waiter spilled beer all over my wife's clothing one night and she had to leave the dinner. I wrote to the CEO and never received even the courtesy of a response. Thus this review. I would be fearful of using the ship again. The Riverlorian and entertainment were very good. We are veteran travelers and not much gets our attention, but this surely did, what a way to run a business!! The Pacific Northwest is rich in nature and natural sights, but sparse in tourist destinations, most seem forced with little to offer, although they are trying. For the money, and no consideration when they screw up, the value is not there

Response from AlexL, Consumer Marketing Mgr. - AQSC

Hi adamsdle, We are sorry to hear about the difficulties you experienced. Normally we are known for providing an outstanding guest experience and we regret that didn’t happen for you early...

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