This was our 7th cruise and our 6th 7-day cruise. First time on Norwegian (3 Disney, 3 Royal Caribbean). We chose this cruise solely based on itinerary and dates. I read the reviews of the Epic and still chose the cruise...and we had a fabulous time in all of the ports of our Western Mediterranean cruise. The boat we treated as a moving hotel as it didn't offer much compared to the previous cruise lines we've experienced.
Pre-cruise communication from NCL was sparse.
We embarked in Rome and had no problem. We chose to hire private transportation from Rome as we were a family of 5 with luggage. For 160euros, we had a car service arranged by our hotel. Cheaper than cruise transportation and at our leisure.