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This was our 6th Crystal cruise and 3rd on Symphony. Everything that we enjoyed previously about Crystal (food, service, enrichment, entertainment etc) was just as good as before, but this time we had the added bonus of the dry dock enhancements. The ship was in excellent shape, especially considering the age, and the recent dry dock has enhanced most of those areas which were perhaps looking a little tired. I think that Crystal has done a tremendous job in this respect. In particular I loved what they have done with Waterside (formerly the Crystal Dining Room). Now, it looks much more inviting and the introduction of open seating seems to work really well. I also loved what they have done with the area where Silk, the new Chinese restaurant is situated. We found the food across all the dining venues to be excellent. Over the 14 days, we had only one meal which we felt was sub-par which I think is pretty good. Waterside (main dining room) – we ate here 3 times and found the open dining to work exceptionally well. The menus are varied and interesting and we thoroughly enjoyed both the food and the ambience. We felt the service was better than previously, probably because the dining room was never full to capacity due to the open seating. Umi Uma (Japanese) – we love Umi Uma and ate here several times. The yellowtail, tuna and wagyu sashimi are just out of this world.  Prego (Italian) – we have always enjoyed Prego, but I think it was even better this time. Couldn’t fault a thing in 3 visits. Silk (Chinese) and Churrascia (Brazilian steak house) – we loved having these 2 additional dining venues and enjoyed both. The added variety of restaurants was a major advantage for us. It was great to have the full 14-day cruise, not least because it gave the opportunity for some good weather. Another advantage of this cruise was that it started and finished in Vancouver which was easy to get to from the UK. It also gave the opportunity to spend time in Vancouver at each end of the cruise. We enjoyed most of the ports. Some were fascinating, others not so much, but the excursions offered by Crystal made something of even the less-interesting ports. Stand-outs for us were Vancouver, Victoria, cruising the Hubbard Glacier (words can't express the perfect day we had there), and cruising Endicott Arm and Dawes Glacier. We stayed in an original PS and half-way through the cruise switched to a Seabreeze PS. This had not been arranged ahead of time, and once it had been ascertained that a Seabreeze PS was available for the second part of the cruise, Crystal went above and beyond to make it very easy for us to make the switch. We liked both suites for different reasons. The original PS has a more open layout and seems to be more spacious, although it is not. The bathroom has a bath and a shower. The new PS is fresh and new and has a more closed layout, with a partial dividing wall between the bedroom and the living room. This allows for a large TV to be positioned centrally on each side of the wall for optimum viewing from both the bedroom and the living room. The bathroom has no bath tub, but does have a large and very good shower. It also has a combination washer/dryer. In both cases, the bed, linens and pillows are wonderful. We have always enjoyed the entertainment and enrichment on Crystal ships and this time was no exception. I think they do really well to come up with quality acts for such a relatively small ship. All in all, this was a great cruise and we continue to be impressed with Crystal. We think enhancements made in dry dock have very much improved the overall look and feel of Symphony. I have mentioned service already, but feel that the crew deserve a second mention. We enjoyed exemplary service throughout and some genuine kindness when I was unwell for a day.

Amazing Alaskan Adventure

Crystal Symphony Cruise Review by DaisyUK

17 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Alaska
  • Cabin Type: Penthouse Suite with Verandah
This was our 6th Crystal cruise and 3rd on Symphony. Everything that we enjoyed previously about Crystal (food, service, enrichment, entertainment etc) was just as good as before, but this time we had the added bonus of the dry dock enhancements.

The ship was in excellent shape, especially considering the age, and the recent dry dock has enhanced most of those areas which were perhaps looking a little tired. I think that Crystal has done a tremendous job in this respect. In particular I loved what they have done with Waterside (formerly the Crystal Dining Room). Now, it looks much more inviting and the introduction of open seating seems to work really well. I also loved what they have done with the area where Silk, the new Chinese restaurant is situated.

We found the food across all the dining venues to be excellent. Over the 14 days, we had only one meal which we felt was sub-par which I think is pretty good.

Waterside (main dining room) – we ate here 3 times and found the open dining to work exceptionally well. The menus are varied and interesting and we thoroughly enjoyed both the food and the ambience. We felt the service was better than previously, probably because the dining room was never full to capacity due to the open seating.

Umi Uma (Japanese) – we love Umi Uma and ate here several times. The yellowtail, tuna and wagyu sashimi are just out of this world. 

Prego (Italian) – we have always enjoyed Prego, but I think it was even better this time. Couldn’t fault a thing in 3 visits.

Silk (Chinese) and Churrascia (Brazilian steak house) – we loved having these 2 additional dining venues and enjoyed both. The added variety of restaurants was a major advantage for us.

It was great to have the full 14-day cruise, not least because it gave the opportunity for some good weather. Another advantage of this cruise was that it started and finished in Vancouver which was easy to get to from the UK. It also gave the opportunity to spend time in Vancouver at each end of the cruise. We enjoyed most of the ports. Some were fascinating, others not so much, but the excursions offered by Crystal made something of even the less-interesting ports. Stand-outs for us were Vancouver, Victoria, cruising the Hubbard Glacier (words can't express the perfect day we had there), and cruising Endicott Arm and Dawes Glacier.

We stayed in an original PS and half-way through the cruise switched to a Seabreeze PS. This had not been arranged ahead of time, and once it had been ascertained that a Seabreeze PS was available for the second part of the cruise, Crystal went above and beyond to make it very easy for us to make the switch. We liked both suites for different reasons. The original PS has a more open layout and seems to be more spacious, although it is not. The bathroom has a bath and a shower. The new PS is fresh and new and has a more closed layout, with a partial dividing wall between the bedroom and the living room. This allows for a large TV to be positioned centrally on each side of the wall for optimum viewing from both the bedroom and the living room. The bathroom has no bath tub, but does have a large and very good shower. It also has a combination washer/dryer. In both cases, the bed, linens and pillows are wonderful.

We have always enjoyed the entertainment and enrichment on Crystal ships and this time was no exception. I think they do really well to come up with quality acts for such a relatively small ship.

All in all, this was a great cruise and we continue to be impressed with Crystal. We think enhancements made in dry dock have very much improved the overall look and feel of Symphony. I have mentioned service already, but feel that the crew deserve a second mention. We enjoyed exemplary service throughout and some genuine kindness when I was unwell for a day.
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Cabin Review

Penthouse Suite with Verandah
Cabin PS 9090/1010
We stayed in an original PS the first week and the new Seabreeze PS the second week. The original PS has a more open layout and seems to be more spacious, although it is not. The bathroom has a bath and a shower. I think there is probably a little more storage in the original PS than in the new PS.
The new PS is fresh and new and has a more closed layout, with a partial dividing wall between the bedroom and the living room. This allows for a large TV to be positioned centrally on each side of the wall for optimum viewing from both the bedroom and the living room. The bathroom has no bath tub, but does have a large and very good shower. It also has a combination washer/dryer. In both cases, the bed, linens and pillows are wonderful.
Penthouse Deck Suite Cabins

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