Grand Princess Review
Lots of blunders on this one, but overall great family time
Rating by category
Additional details
We booked this cruise o spend with family for mother's 80th birthday. From the start it was chaos to board in SF port with all the traffic and inefficient for drop off with luggage experience. A Princess line director was horrible to my mother who was trying to explain a situation she had - she did not listen or even try to help her.
The rooms were fine, not great, a bit old. The cabin stewards were great and tried to be as helpful as possible. The majority of the staff otherwise were not helpful nor did they have a good understanding of the ship or a sense of customer service - except at dinner. Our waiters were fantastic and very helpful, kind, professional and service oriented.
I loved the massage I got in the spa, except it was more expensive than the one I originally booked without any agreement to it.
Cabin Review
Balcony
older than expected and bed was not as big or comfortable as I had expected.
The cabin steward Michael Magpayo was fabulous and tried to help whenever possible. He brought ice to room by ~4pm nearly every day. Was disappointed at the start when no robes were provided, since I had a spa appt. then he provided them the next morning.