Let me preface this review with the fact that my family has sailed twice on the Golden and I know it is not a brand new ship. Three prior sailings were fine.Embarkation was smooth Whittier. Our balcony cabin was fine. We attended a few of the shows and lounge entertainment. They were what you expect on a ship.
However, the disrepair that the ship has fallen into was shocking. The crew was very good, working under less than desirable conditions. They were very outspoken when asked about the condition of the ship, describing some serious issues in the crew quarters. Some of those issues also appeared in the public areas. The ship has a serious mold and mildew problem, stemming from what was described to me as leaky pipes throughout the ship. While walking through the hallways to our cabins, there was a distinct mold & mildew odor. There were numerous water stains on the wall coverings as well. In the hallway directly across from my daughter's cabin, there was a large, soaking wet area. We brought this problem to the attention of Guest Services 4 times before they actually put a fan on the area to dry out the carpet. I requested to be contacted by the Manager of the Hotel twice and never received a call or note. We finally ran into him on deck the last sea day of the cruise. He is aware of the infrastructure issues, but says the problems are so extensive it all comes down to spending the money to do the repairs. Anyone with serious respiratory issues should think twice before booking a cruise on this ship. The ship has been in dry dock as recently at May; they replaced some of the carpet and did not address the real issues.
The food was mediocre at best. There were several standout crew members who saw to it that our needs were met. Skip Sabatini's, the specialty Italian restaurant. Not worth the $$$.
We chose this cruise for the itinerary. Specifically the inclusion of Glacier National Park. It was amazing. Our excursion that we booked through the ship in Skagway was cancelled due to high winds. I am grateful that safety concerns prompted the cancellation, Unfortunately, we were not notified on this fact until the appointed time,1:30pm. By that time, it was too late to book another tour. Of course, weather is unpredictable, but the same excursion had been cancelled all day. The tour desk had ample time to inform us so we could have gotten a different excursion.
Despite the problems with the ship, we did have some amazing tours in Juneau and Ketchikan. These were not book through the shore excursion desk.
The cabin was fine. A little tired and worn. Bathroom very small. However the mold and mildew smell that permeated the ship did not leach into our stateroom.
We had a great time with Juneau Whale Watching. The crew was fabulous. We saw several whales, otters and porpoises. These guys knew their stuff!View All 58 Whales, Bears and Glaciers Reviews
We hiked in and saw black & brown bears in their natural habitat. You could observe the bears catching salmon in the stream running next to the platform. Run by the National Parks ServiceView All undefined undefined Reviews